Truist S Lenola Rd, Moorestown

Poorly managed, undertrained staff. Customer service hold is up to 2+ hours. Sherri is rude and has difficulty performing transactions correctly. Mary is limited too and needs extra support. Kelly was amazing and very helpful. She did a great job but is no longer there due to the poor management and toxic environment. Jessica uses gaslighting to control staff. Employees aren't given proper lunches. Found a Bank with properly trained employees and no hassle or abuse.

The worse branch that I ever visited, rude people have me more than 15 min and a lot of arguments why I was getting money of my account, why I was NJ if I was from Florida, asking me about my balance, last transactions, mother name etc, etc etc. I provided 1 estate I'd, plus 2 federal I'd, plus of course my debit card, everything under my name. Horrible experience. If you go to that branch, don't allow to "Mary" be your teller. Horrible person.

Ever since the switch to truist the customer services has gone way down hill. Especially the drive thru.

The people that work here are very professional and personable. I did have an issue with some of the banking practices and decided that this Bank is not for me. Went to Republic Bank, just fits me better.

Ashley always helps me with my banking needs and is so informative and good at what she does.

Always very friendly and helpful! (Ashley and Shayna)