True Sky Credit Union S Western Ave, Oklahoma City

We have been members for almost 30 years and this is the worst I have seen customer service. The new mobile app is terrible. Try to contact anyone and wait is 45 minutes. If things don't improve we will be looking for new banking.

My wife and I took out a small personal loan and worked with Sendy De La Rosa. We have never had a better experience in this process. Sendy was beyond prompt, courteous, and was always moving our transaction forward. We did everything by email and phone and it was a pleasure. To my wife and I, Sendy raised the bar for customer satisfaction. Thank you Sendy!

Because we had such a great experience with Raychelle, I referred my sister to refinance her house. Raychelle didn't end up being her loan officer and it was an absolute nightmare and I was horrified that I referred her to TSCU. Her situation got so bad the CEO had to step in. She was approved instantly and they gave her the run around for almost 5 months. I HIGHLY recommend finding a different bank! Five Star Review I wrote in January 2020: We HIGHLY recommend Raychelle for your home loans! She was there every step of the way and went above and beyond for us!! EXCELLENT customer service!!

True Sky has helped me, anytime there was an unrelated (to True Sky performance) glitch, in my CC spending/purchasing experience - the assistance was courteous, prompt and effective. The process I enjoyed in taking out a Vehicle Purchase Loan was Fast, Problem Free, and at the final payment, hassle-free completion. I would recommend True Sky.

I’ve been banking here for 15+ years and this transition over the weekend has been absolutely horrible. I know the weather has been an issue but there is no reason there should not be customer service support to assist especially after a transition that didn’t go too well. The wait time is crazy and there is no resolve or eta on issues. Very disappointed and unacceptable on every level!

If I could give a 0 I would the only person that knows that they are doing there is Chris V and he is on nw expressway....after speaking with a supervisor Janet Perry trying to get somethings fixed that I’ve signed forms over 2 months ago and still till this day have not been fixed and called numerous of times and no call back not to mention having to waiting on the phone for 3 plus hours and still nothing fixed smh..me personally had to change.

They NEVER should have changed! Customer service is horrible! I've been with them over 35 years but think it time to leave when your customer service has gone down hill so bad that your on hold for a hour or more and sit in the lobby for over 30 minutes just to talk with someone in real estate. There should have been a NO star option

I have been a member here for years and have had nothing but great experiences. I’ve brought several family members and friends to this credit union as well. I use the Western location and everyone I’ve worked with there have always been friendly, informative, and helpful!

I finally closed my account!!! Such a burden was taken off my shoulders, nothing but distress and anxiety dealing with them! And i blame their corporate office because it all starts from the top!

Read your fine print when dealing wirh this company, they did not take proper steps and put my friends car in repossesion for a insurance issue, he was told multiple stories , told 600 would get it out then 1800 then uped it too 4300. When they revieved their money they told him to pick up from the lot, which in turn close before regular working hours, after he was told he could go pick it up as soon as the money was received. I witnessed all of the phone calls and heard the lack of professionalism with the service. So thankful i do not bank here and will gladly warn others to not as well. Please finance through a reputable company.