Tri County Area FCU Pottstown Ave, Pennsburg

Elena is the best . I had an issue about my card possibly being compromised and was truly upset It wasn't , it was a business web site that had issues . She held me on the line : went to the next level and solved my problem . She actually had me smiling about how fast she solved my issue . She is bright with a personality to match . A true game changer .

I'd like to provide an honest, informed review, I've been going here for a little while now and had no prior knowledge or input about them. I read the previous reviews and they couldn't be more wrong, people are so entitled these days, they live in their bubble and have unrealistic expectations. They ARE behind the times because they focus on things that matter. I have never had any accounting issues with pay by dates or automatic payments as the last reviewer says so I can't believe that's their error. My husband and I just choose this credit union, didn't know anything about it but it was nearby. I went in first to kinda check it out before we both went in. I met the manager day 1, I walked in was promptly greeted by him and 4 other associates, great first impression. He took me in his office and told me a little about this credit union, he was warm and welcoming and informed me of many of their services and core values, which is mainly they're a small, home town credit union, they KNOW EVERYONE BY NAME AND MAKE IT A POINT TO know every one of their customers. I was so blown away by the fact that a bank actually KNOWS their customers one on one, I'm used to being a number. Maybe that doesn't mean anything to you, but to me it does. See they focus on the actual customer not the fancy apps gadgets and technology, they care about PEOPLE FIRST and giving them the very best personal service. I felt this day 1 but I wanted to keep an open mind because seeing is believing. So my husband and I went back in to talk about various services we needed and this time we dealt with Ian. Ian was incredibly thorough explaining every service and answering the million questions we had in great detail. We were there for hours and this man never once delivered anything other then fantastic customer service, we felt completely comfortable, at ease and by the end we were confident this was the place we wanted to do our banking. We immediately chose them to go with our loan, the process was straight forward and was painless. We've been here for almost 3 years now, let me tell you what this isn't...TCA isn't a massive network of banks with thousands of locations, they don't have the latest and greatest technology, they don't have high tech apps and customer service reps you can't understand a million miles away, they just aren't your large, impersonal, money hungry bank. What they do have is PERSONAL service, they do actually care about you as a human being and your money. They focus on customer service and that's very apparent from the minute you enter. You deal with a customer service reps that actually care and if you have a problem, you can call or email them directly, WHO does that! They do. Listen, I wouldn't be singing their praises if they truly weren't a phenomenal bank. But they really are that awesome. Do you know THE MANAGER that I met ONCE, KNOWS my name, yup and he remembers everything about me because he cared enough to, he'll even ask about the car that we took a loan out for, he remembers. If I'm being completely honest, which I always am, I have had 1 female rep (who is one of their managers) be a little snarky. I've only dealt with her a couple times and yeah she's not fantastic and a little snarky BUT we all have bad days and every other person I've dealt with here has been over the top awesome so I'm not going to beat down a great establishment because 1 woman had a bad day. I don't know about you, but I want a small, home town bank where everyone knows my name. Where I know my money is safe, they care about me and I know I'm not getting ripped off by extra fees and addons. If you want AN AMAZING BANK WITH THE MOST INCREDIBLE PERSONAL SERVICE THIS IS THE PLACE! Ask for Ian you'll love him!

Pennsburg management is lacking! They tell you one thing then do another. Very poor attitude also. Other than customer service, they are behind the times. Online banking is not available on your phone web browser, you need the app, which never works. Bill pay dates are irrelevant, the bank takes money out before those dates and calls the dates you set as "pay by dates". You cannot view any payee address information, it is hidden and instead they tell you they have a relationship with this creditor. I guess that explanation doesn't fly when your life insurance policy is saying you are in your grace period because they sent to the wrong company location. Car loans are good! Rates are great... so you can't argue with that!

My husband and I were finally able to close our accounts today after what has been 3 years of hell at tri county. This bank will do anything to charge its users fees. I have been charged several overdraft fees despite my direct deposit showing as available prior to my purchase. Tri county’s ATM is constantly down/not accepting deposits, which is a problem when I have to deposit cash. Their policy states that $200 cash is available instantly from cash deposits through the ATM, and sometimes I depended on that for certain bills, only to be unable to make the deposits when I arrived at the bank. Many times when the ATM has been working, I have still been charged an overdraft fee because the bank forgot to confirm my deposit in the morning / did not balance the ATM transactions in time and the bills came out first. Lastly, my husband and I tried several times to close our accounts, but were told that we couldn’t because “we both had to be there” (not true) and “there were pending debits/credits” (there were not). They tried the pending debits/credits excise again today when my husband went to close our accounts. He called me and I called them out via Facebook messenger. Surprise surprise he got a phone call a few minutes later saying that they had made a mistake and could he come back to close them. Normally I say that I have no regrets in life, but I do regret ever using tri county. I’m not saying all of this to bash them, but to warn anyone thinking of using them: don’t.

I've been a member of Tri-County since 2009 and I do not know what has happened in the last year They had great bank managers and now I can't say that my account's been compromised at least two occasions in the last year and never no calls no notifications I just looked at my app a check that's bounced over two weeks ago they never notified me probably notified me through mail but still .I'll be looking for a new bank looking for a new credit unnotified me so I'm in the looking for a new bank

Tellers are helpful and friendly ! Have been a member for years !

Love everyone here!!! They are always so helpful and make you feel like family!

They are the worst bank and have the worst customer service skills

Very friendly best back I've been to