Trax Credit Union Zephyrhills

I've been a member for years. I love the fact that I see the same faces at my local branches and the staff remembers you. They have the best customer service. Kelly has always been extremely helpful. Any time I've needed anything, she's been able to help me immediately and always follows up to make sure everything went smoothly. From helping with fraud on my card the day before Christmas, to wire transfers, and answering all of my many questions about different products and procedures. I love being a member! Thank you Trax and Kelly!

Trax Credit Union (formerly Railroad) is an excellent example of a credit union that is for the people. They treat everyone like an owner! One person that really stands out is Kelly Wonser. She started as a teller and has worked her way up to manager of her own branch. She embodies customer service. She always has a smile and a solution for your needs. She goes out of her way to connect with customers and I still contact her even though she is no longer in my area. I highly recommend Kelly and Trax Credit Union!

I came to this credit union almost 2 decades ago after qualifying for 5 or more class action lawsuits from being screwed over by other big Banks. I am never looking back! They truly treat their customers like a small Hometown Family, they even called my daughter for her 13th birthday just because she's a customer! And I still get all the services and convenience of a big Bank in this everything is connected Era.

I have been doing business with Trax credit union for many years. Many years before the name change. I'm very comfortable with using this credit union, in fact I use it for my personal and business use. Kelly Wonser is one of the managers. she has been working with me for the past five years. she has helped me to grow my business, improve my credit, and so much more. She is like family. She knows my entire family. My family has bought 2 cars through Trax Credit union. The experience was very easy and stress free. No matter which branch I go to, the staff is always polite and knowledgeable. At the branch near my home, All the staff know me by name. When I walk into the branch they all call me my name. Since I have a business and personal account with the credit union, I have to do my transactions in a specific way. Kelly Wonser, Branch Manager set up a process that allows me to make personal and business deposits in a specific way. She put notes on my account so no matter what branch I go to, they will know how to process my deposits. This saves me so much time.

I've been banking with Railroad, now Trax, for over 15 years. My most recent experience was with Kelly, the loan manager at the Zephyrhills location. She was informative and answered all of my questions, which I know I can be overwhelming at times. In addition to providing all the little details I wanted to know, she was super friendly! Thanks for the quick and awesome experience with my HELOC loan!

I would rate Kelly Wonser at Trax a higher score than five if it were possible. She and others at Trax treat us as if we were their only customer. We have had numerous loans with Trax over the last twenty years and appreciate the service we get.

Kelly Wonser has helped me in so many ways with my financial needs. She was able to help me with financing a mini van when our family needed it most. I appreciate everything she has done for us! Great job Kelly!

I want to post a few comments on Kelly Wonser, Branch Manager, Zephyrhills. I have been in contact with Kelly for the past couple months, in which I needed her assistance. Kelly gave 100% on each request. She is professional, knowledgeable, thorough and always very pleasant. Thank you Kelly

No one in the bank but the teller and the manager i needed a new card i set for 10 mins and no one acknowledged me at all and also my brother went to get a new card also 3 days later and it was 4 and they told him to come back another day and this was the Zephyrhills Branch i will be changing banks

Unbelievable service never wondered wher we were with our loan the manager kept us up to speed awesome job