Travis Credit Union Plaza, Richmond

I just want to personally thank Marc at this location. TCU is not known for exceptional customer service by any means, but Marc shows he cares about his work ethic & values his client. I think they should promote him to a position in which he leads other staff to this high standard through example. The corporation should recognize people like this & make sure they reward this kind of behaviour because most employees do not care. Thank you, Marc. Keep on shining..

Never answer the phone, even their customer service line is always busy. I've been put on hold for over an hour every time I call. The banker Darian was somewhat helpful at first or so I thought, she was set to call me back to verify if my late fee would be waived. Never did. The fee was charged. I've called her direct line and sent her several emails. Never heard back. She nevee gave me copies of the request she submitted to have the fee waived. Did not offer me copies of my statements. She also informed me that I have a savings account with them that I NEVER authorized. Never gave me info on that either. Dont even know anything about the account other than it was open illegally. I have my car loan with Travis that I got thru the dealership directly and they never said anything about opening a savings account. It's ILLEGAL to open accounts without customer authorization. Didn't you guys learn from the legal battles wells fargo went thru for this?? I have never received any information, no statements or anything in regards to my loan. The banker even admitted that there was no form of delivery method marked on my account so nothing was sent out. Yet i was still charged a late fee for a payment i never was told the due date because a statement was never sent. I have also tried several times to create an account online but get rejected every time due to being "unable to verify my information". I will definitely be refinancing with another bank. The worst bank I've ever dealt with. I was in banking for 7 years and I never treated a customer this way. Nor opened any accounts without their knowledge.

Travis credit union is a fraud. Every 6 months like clock work, they charge me an overdraft fee, even though I have money in there. I have a business account so I watch it very carefully. They are quick to cash the checks you write when you have money pending but take forever when you have the funds. I would recommend opening an account at BofA rather than here. They have more locations. I would also like to add that everytime I walk into the bank and bring this overdraft problem to their attention. They tell me casually just call it in, like it happens all the time. You know what happens if I don't call it in, THEY STEAL YOUR MONEY! Another thing that I noticed regarding their over draft fees is, sometimes when I make purchases with my debit card, the purchases get declined the first time, even though I have funds in my account, when it gets charged a 2nd time it goes through, but I still get an over draft fee because it didn't go through the first time. I have made numerous complaints but they don't seem to do anything about it

Great service here. Bank tellers and overall staff is super quick and efficient.

Really awful experience. The ATM ate two checks and two debit cards at once. The staff onsite said they are not able to investigate the ATM (which defeats the purpose of having an ATM at a bank in the first place??), and then after speaking with several different associates, when they finally got around to investigating the ATM a week later, they said that the debit cards and checks were not found. There is no way that those all disappeared into thin air. Now I am out hundreds of dollars, and dealing with weeks of phone calls between banks, the folks who issued my checks, along with facing all these fees to reissue checks, despite this all being due to Travis' malfunctioning ATM and lack of the staffs' willingness to help.

Staff is very helpful at this location. A friendly feel, the other day one of their tellers sat w us while we tried to get our phones/cards to cooperate which shows their dedication to getting the job done. I be recommending this place to ppl like I work here or something lmao

I love this credit Union. I've been a customer for 15 years. I want to spotlight the Branch Manager named Gerrald who helped me the other day. She greeted me with a warm smile and was very professional throughout our interaction. I was extremely impressed with how easy and pleasant she made the loan process. If the world had more people like her. It would be a wonderful place to live. She is a Doll! I will recommend all my friends, family, neighbors, strangers, and anybody who is reading this review to go to her.

I wish they would offer better interest rates with the savings accounts. I thought the whole point of credit unions was to get a better interest rate but I see it's pretty much the same as other big banks. I've been banking with them for over 2 years now and haven't had any issues.

Dont ever go through a bad time in your life with this bank. I had to file for bankruptcy because life through a curve ball. I have a auto loan with them. I'm still making payments. They shut down my online banking, and my atm. I have to literally drive from San Francisco to Richmond or Concord to make a payment. It's like they want you to miss a payment so they can repo your car. The people in the corporate office are very rude. I'll never bank with them again. Travis credit union, you should give people the benefit of the doubt. S*** happens in life! Some things we can control and some things we cant. Learn how to treat your customers better and more professional!

Regards to all Travis credit union branches...they’re terrible. I have told them on 3 different occasions of fraudulent charges on my account (pending on 2 of those occasions) and they did nothing. Got letters back in response to my dispute and declined. Definitely taking my money somewhere else.