Travis Credit Union East Monte Vista Ave, Vacaville

I got Travis when I turned 18 because my parents switched and I was very impressionable. Recently (Five years later), I moved out-of-state and needed to close out my accounts because there were no Travis Credit Unions where I was going. I went to this branch and was “helped” by Meganne who was intent to mislead me in every step of closing out my credit card. When I asked questions she was offended to even have to take the time to give me an answer that could help me. With vague instructions on how to make a final payment and close out my account I left frustrated and called customer service. I was given a little more information and came back at the end of the week to pay off my credit card, in exact change, like I was instructed and then received attitude when I BROUGHT EXACT CHANGE because clearly I was already to know that their machine didn’t process change. Finally I payed everything off and signed a form saying that my account was filing to be closed. Fast-forward three months later while I am living in another state and I get an e-mail from Travis saying that they are charging me a late fee for my credit card that I thought had already been closed. Apparently an old subscription charged my credit card that an employee at Travis had cut with scissors in front of me three months prior. On top of that when I called about this charge to a credit card no one notified me had not been closed I was informed that because I am no longer physically able to step into a branch I will be charged a service fee for cancelling my credit card over the phone. If you want a company that lies to you and has awful customer service this is the place you are looking for.

So someone I know dropped their wallet at a bank and the lady who found it, called the bank and said she would turn it in to that location the following Monday. We go to the bank on Monday and they were closed? No reasoning, only a sign that says they were temporarily closed. Also it is impossible to actually call into a specific location so we have to drive around to every bank in the area to see if it was turned in elsewhere. Because this location told the lady to turn the wallet into this specific location on this day. Just to be closed. Don't waste your time also another located we waited at for 45 minutes to get a card printed when they told us it wasn't working we told them we could go to another bank but swore up and down that they would get it to work. It did not work. And they couldn't have a card mailed.

Basic but effective place. I like going here to turn in my checks, no lines or waiting since barely anyone goes here and the machines work good for me. Employees are usually always available too if you ever need help. Personally I never needed help so if you just want to independently deposit checks or money then this is the place for you.

We LOVE this branch! Meganne has helped us multiple times over the last couple years and we've always had the best experience here.

By far the worst experience I have had at a travis. Pointless new technology that does not work half the time. They are not a full service/branch facility as they claim. My brand new chip card does not work with “new” system.