Traditions Bank 2nd Ave, Cullman

My husband and I have used Traditions in Hayden every since they opened and have never had any bad experiences. Everyone that works there are very friendly and willing to help with anything. If they can’t find you an answer they will find someone that can. Great Banking

Every single experience I have had with this company has been amazing!! When I was struggling to make payments on my car loan they helped me out so much! The people that work there are always so kind and willing to help.

A couple of years ago I used Traditions to get my truck. With that said, last year we made a double payment to get current due to accidentally missing a payment. We received a receipt for the double payment bringing myself current on the loan. However, it didn't process both payments leaving me behind a month totally unaware even though we had received receipts for both payments to become current, and I continued to make payments every month for 8 MONTHS. For 8 months they never once made us aware of the fact we weren't current on our loan. Last month came, and they repo'd the truck out of nowhere also damaging my gooseneck trailer in the process. When asked to have a chance to get my equipment and tools out of the toolbox, and my truck, Hannah refused to give me info at first resulting in rudely hanging up on me multiple times. Finally after the third attempt she finally told me when I could come retrieve my stuff. When myself and three others went to get all the tools and equipment out of the truck we had a loose toolbox I had purchased sitting in the bed completely un attached. They refused to let me get my property and locked myself and the others helping me in the fence at their repo lot. Tim Compton came out like normal rude and disrespectful as he has always been. By the end of it I had to literally get on the phone with the cops in order to get them to open the gate allowing us off the property with all of our stuff. This is the second bad run in I have had with Tim Compton. The first time he was upset because I wasn't willing to take his business advice due to he is a total know it all! Anyways, Tim stormed out of the meeting room the first time, and raised his voice to me in front of the whole bank. Then ran upstairs. Needless to say I immediately canceled my accounts there. Super happy I didn't purchase my home through this bank. I WISH I had refinanced my truck elsewhere. This is not the bank to use if you expect to be taken care of with integrity and respect.

Traditions Bank has the most polite, caring and driven team I’ve ever seen. I’ve never been so impressed with the competence of each individual employed at one business- not to mention they’re all super professional and customer service oriented. I’m such a fan, I wish I could give them 6 stars. Thank you, Traditions Bank & team!

7 day hold on a local check could've called to verify no I'm gonna make you wait aweek update called and talked to a lady that was very helpful

Made a mistake when our much needed PPP loan was being deposited and turned it away, and instead of owning up to that mistake they completely closed my account with no warning and told me they could close anyone’s account at any time with no warning. It’s not about what they “can do legally”, it’s about doing right by their customers. They claim to be a community bank, but then sleep at night when putting a family on the street and business in the gutter.

They use great discretion! Highly recommended throughout the community to build financial bridges to better structure your life and improve the quality of living financially! 5 Stars!

Most of the time I use the branch in Dodge City. At first it was due to convenience. Those ladies are so friendly and helpful! They are very professional but make you feel at ease and just like a part of their family. I had moved back to Cullman two years ago after I lost my husband. They always ask how I am doing and they know me by my first name. We have even shared pictures of our families after our business transactions were done. This makes me feel so much more than a customer. And I have never had a problem with my accounts; none at all. I have always left there with a positive attitude. And even though I usually use the branch in Dodge City, I have had almost to same positive response from the Cullman branch. I would highly recommend this bank to any family members and friends. Keep up the awesome job ladies!!

I only rate this business 3 stars because I have banked with them for so long and they’re local. That said... When one is not sure how much is in their account because of a “power outage”, no one to contact, no backup, and the fact that in 2019 they still close at noon on a Saturday virtually leaving you in the dark until Monday with your account status and balance is just bad business. This is not the first time I have had issues with balance. Sometimes items are posted as pending, and have not actually been taken out of your account yet, missing debits that mysteriously show up later... This has happened several times over the years. Obviously in the end we are responsible for keeping up with our money, but again it’s 2019. Most of us are completely digital, and my second bank account at another establishment has no problem keeping up with my spending in real time. I believe it’s time to close, and transition over to my 2nd account.

If you do not have any accounts there and go to inquire about a home loan they are very rude people. The girl never once smiled. I called before we went and they never told me to bring anything they said just come fill out an application. I will never go back to this bank. I would recommend no one ever go there.