Traditions Bank N George St, York

Our mortgage experience at York Traditions Bank was excellent. Probably the best financial transaction I have ever conducted. Our mortgage broker got to the heart of one issue right away and resolved it better than we could have imagined. York Traditions has the kind of leadership and out-of-the-box thinking that is necessary for today's complex world, and I am extremely grateful to be their customer. I strongly recommend them for house mortgage services and would do it again in a heartbeat.

Avoid at all costs! I initially liked the idea of using a local company for my mortgage, but it was one of the most unorganized, frustrating experiences of my life. Lack of communication, miscommunication, lack of follow up and lost paperwork plagued my new mortgage from beginning to end... and beyond! All the issues were compounded by them never taking ownership of their multitude of errors. I wanted to walk away several times, but I was on a tight timeline and needed the funds. Even after the mortgage was complete, they had to keep contacting me for paperwork that they misplaced. Fortunately, York traditions doesn’t actually service mortgages and they sold it to another mortgage company (which negated most of the benefits of going local). However, I’m elated that I no longer have to deal with York Traditions. I still receive correspondence from York Traditions, which they sent to my previous address. Since they mortgaged my new home, shouldn’t they have my correct address? Just another example of their lack of organization.

My first experience with York Traditions Bank wasn’t what I expected - in fact, I wasn’t expecting to deal with a bank at all at the time. The CEO of the company was personally representing the bank at a young professionals event. I talked. He listened. Then I called him months later thinking he would ignore me. He didn’t. He met a 20-something kid - with no real prospects at all - for lunch. Since that time, I’ve learned the principles behind his thinking. Every opportunity presented to York Traditions Bank is an opportunity to move things forward - community things, family things, business things, people things. That’s why I’m York Traditions Bank.

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