Traci Waller Loan Officer with Advance Financial Group S Plaza Trl, Virginia Beach

Traci is an outstanding loan officer, and I highly recommend her. Some highlights of my experience: 1) Price. We shopped around and Traci offered us the lowest APR. 2) Attentive/Responsive. We have bought/sold 5 homes and no one but Traci returned calls same day. More than that, she made herself available after 9 pm at night to answer our questions. 3) Knowledgeable. We had many questions on various types of loans and she was able to answer our questions without having to "get back to us". 4) Speed. We had a fast closing and she helped usher our loan through the process and make sure we didn't have to delay.

Traci and her team were amazing. We were purchasing a house in the States while physically located in Bahrain, the time difference was +8 hours, and we had all the questions as first time home buyers. What pulled us to Traci was her flexibility and the care she showed for our situation. We were weighing our options between her and our bank, but the bank didn’t answer the phone immediately, they didn’t work the weekends, they didn’t respond to emails in a timely fashion, they weren’t as accessible, nor were they as personable... Traci did, Traci was. In our opinion, Traci brings it all to the table and sets the industry gold standard. Another lender will have to offer to pay the mortgage to get us to switch!

The best experience for my wife and I,to have had you to work for us to make our dream come true, getting us our home, Tracy waller is The Best,thank you,we are overwhelmed we are in our new home. Very consistent.

Working with Traci and her team was overall good. However I had an issue come up and I felt like some communication could have been phrased differently and I would have like more patience too. Also, I prefer to speak on the phone but I almost always got voice-mail. However, she is very responsive to texts. For me, messages can be misinterpreted but a phone calls leads to more clarity so I didn't like that I didn't get that.

Traci was an absolute delight to work with. I was a first time home buyer. She walked me through everything and answered all of my questions promptly. She made the entire process super easy. I would recommend her to anyone!!!

Traci Waller and team are top notch. They made the refinance process as simple as possible. They fought for us throughout the whole process and always had our best interest in mind. Traci is very responsive to email and quickly answers any questions you may have. I would definitely recommend this team to anyone looking to refinance their home loan.

Traci made the whole process easy and we always heard back from her. When Leslie took over to take us to closing she was always keeping us posted on what was going on! Great company will use on next rental house!

Traci was very helpful throughout the home buying process. As a first time home buyer, I had a lot of questions, and she was able to answer them. She was very prompt in getting back to me, whenever I had questions, or wanted an update.

Traci was amazing. She made the whole process very easy and stress free. I would recommend her and this company to anyone planning on buying a house.

Traci made us extremely comfortable throughout the whole process and her communication was on point! Would highly recommend to all my friends and family!