Toyota of Bourbonnais William R Latham Senior Dr, Bourbonnais

Emergency Maintenance ... A Long Way from Home David Lytle made my "emergency maintenance" experience...a long way from home...incredibly relaxing. On a Friday afternoon returning to Milwaukee, WI from Evansville, IN on I-57, I was eighteen miles from David Bruce Toyota/Cadillac Dealership when I was startled to notice the "Maintenance Required" light appear on the instrument dashboard of my 2011 Toyota Camry Hybrid. Immediately, at the next exit, I took the ramp and pulled over where I asked Siri to find me a Toyota Dealership on my iPhone. Siri came back promptly and called David Bruce Toyota in Bourbonnais, IL where the service department representative asked me how long it would take for me to get there. I replied, "Eighteen minutes!". He said, "Great! I'll see you in eighteen minutes." As I drove, I worried that I might be required to stay in Bourbonnais until the middle of the following week...wondering if they would have time to schedule me for a service appointment. When I arrived, David Lytle introduced himself to me. I told him the problem with the light on the dashboard and he explained they could accomplish the procedure that afternoon. He lead me to the waiting room which was very clean and comfortable. I visited with a lovely lady who was a regular customer as well as a registered nurse. We talked about her profession, and before I knew it, David came to tell me my car was freshly washed and ready to go. Everyone at David Bruce was more than helpful and very friendly. I have a Toyota Prepaid Maintenance Agreement which I purchased when I bought my car. There was no charge for the service. I can't thank them enough for helping me on my way. I am physically impaired, and it was an enormous relief to be able to get back home that evening without having to spend anymore nights on the road, as I can only drive 200 miles in one day. Thank you David Bruce Toyota and David Lytle!!!!

My experience at David Bruce was excellent.Dave in finance helped us wade through the paperwork and signatures. Janelle,Dave and Tony Extremely clear and answered every question with a smile.He offered to let is test drive the car.incredible experience...Thank You ALL Again.

Called to purchase a vehicle they had JUST posted. Got the run around for 3 days, 0 call backs, over 50 calls attempted to reach someone who could assist with purchase (even had their cellphone # no texts or calls answered). After three days the secretary tells me "Sorry, Sold". - David

This is my sixth vehicle that I have purchased from this dealership (way back when it was located in Kankakee and now in Bourbonnais). The service is excellent and the experience is unique compared to the other dealers that I have experience with. Equally, the service department and its personnel are excellent and very helpful. I specially want to mention that I was at ease during the entire process of purchasing a vehicle knowing that I was working with Janelle Hindmand.

David Bruce Toyota not only met, they exceeded my expectations with my most recent new car purchase. Sales Consultant Nick Pilotte found the car I was looking for at the price I could afford. I would recommend him and this dealership to any family member, friend or college any day of the week.

Janelle has always gone above and beyond. We weren't looking to trade, but she contacted us about a local trade, and worked wonders to get the numbers where we needed to them to be. She works with integrity and commitment to customer satisfaction. If you aren't happy, she isn't happy. She told us to come back whenever we wanted and she would help us learn all the bells and whistles on our vehicle. Don't shop anywhere else!

This was the best car buying experience I have ever experienced!!! We worked with Rob Reus and he was great!!!! He did everything possible to get us the best deal! We will definitely recommend them to everyone we know! The customer service was out of this world AWESOME!!!!!

Adam and Matt are super helpful and dis there job like pros

Amazing! Tony did wonders with finding the perfect car for me! Left the lot with a 2008 with less than 81,000 miles! Staff were all friendly and easy to work with! Great place if you're buying your 1st, 2nd, or even 3rd car!

Tony is AWESOME!! I dreaded going into the dealership, as it has always been a hassle in the past. I was supposed to see Dave, but he had an emergency. I prayed on my way there that if it was meant that I got a different vehicle that it would be made possible. God knew I was anxious and he led me to Tony. I went in for another vehicle a little newer than the one I had, and I ended up with a BRAND new car! I am thrilled beyond belief that David Bruce was able to work with Toyota and allow me to finance a new car. I have no idea when the last time I had a brand new car. I am blessed that God led me to you, and will spread the word of the great cars, service and friendly faces at David Bruce. Tony.... YOU ROCK!!!!!