Toyota Financial Services Gatehall Dr, Parsippany

Wish I could give 0 stars!-My elderly parents were trying to pay off their car loan. first the company made a mistake on the amount and only processed the check as a single payment ( she had written it for the full pay off amount). they then charged my parents interest for the remaining amount even though it was their mistake. They claimed they could not fix it and made my mother write another check to pay off the car. they then cashed that check refunded the single payment and reprocessed the original check taking double the amount (almost 10,000 extra) out of my parents checking account -wiping it out - oops sorry ! When my mother called they said they would fix their little mistake in the next 10 days, As soon as my mom provided them with the proof from my mothers bank they had collected twice. Apparently they can’t check their own records...Wow! They are not providing my parents with any compensation for their inconvenience- or offer to take care of any charges that arise from their mistake. My poor mom does not need this, she is caring for my father who is ill and having to run around and prove to this company they are idiots is beyond cruel. Beware- This company is at best frighteningly incompetent!

The absolute worst customer service! Was sent the wrong payoff amount via email. Did not learn of the correct amount until after my bank had sent a check or the amount originally told to me by TFS. They would do nothing to amend THEIR mistake and it actually cost me more money to correct THEIR mistake. Very unprofessional company with no remorse for their errors.

This company finds spectacular ways to make even the most simple of tasks to be done as difficult as possible. It's a shame because I love Toyota as an automobile brand, but I would do everything in my power to never have to do business with Toyota Financial Services ever again.

This company is atrocious! They will discriminate against you if you are a person of color and not stand by you as a paying customer. After being a returning customer and having my first loan paid off in 2010, this disgusting corporation still charged me a 20.75% interest rate. Totaling over $20,000 in interest alone all for being a black woman. Please if you are a person of color do NOT finance through this company, they absolutely need to be put out of business.

I am negotiating for my new Rav4 and the dealer says I can get $1250 credit on the car if I finance through Toyota Financial. I have pre-approved rate from Bank of America for 3.29%. After I agree to buy the car the finance person tells me Toyota Financial's rate is 5.79% THATS RIGHT 2.5% higher which I HAVE TO NOT PAYOFF for 5 MONTHS or I will lose the $1250 credit. This is criminal and has to be ILLEGAL.

Simply terrible. Avoid at all cost. Nothing but problems on top of more problems. Worst app I’ve ever used and absolute garbage customer service. Taking legal action against them should do the trick.

I received a call all about my husband's car payment WHICH HAD BEEN MADE 3 days prior...nevertheless the snotbasket felt it was her right to ask repetitious questions about our phone (SHE JUST CALLED IT!), address. and when I started to object, she started to SHOUT! We have great credit, are 70 years old, and have lived here 35 years. Why do I have to listen to this?

Please don’t deal with this company they are the worst. I would never buy Toyota again.

The positive reviews must be from employees. Toyota /Lexus use unfair and deceptive tactics to raise your lease/car payments and randomly charge taxes on random years. After financing with them for 10 yrs + I will never do business with them again.

Started me payments in April 2017. Haven't had any issues paying through their website, aside from their site forgetting me after checking the "remember me" box. Pretty standard for vehicle financing.