Towne Mortgage Company E Big Beaver Rd, Troy

My experience with Towne Mortgage did not go well. I thought I would do a refi since my credit is 800 and rates are low. The loan officer I was working with, Kim Czaja, started out sounding professional. I gave her every doc and item requested within the day she requested. Two weeks into my refi, I can't get an email or phone call returned. She told me not to pay my Feb. mortgage payment because we would close that month. She didn't do her job and we didn't close. I didn't hear from her or anyone I tried to get info on about my refi. She finally calls me a couple days before we were supposed to close and tells me we will close first week in March. I told her now I have late fees and online fees for February's payment because you told me not to pay it. She said I would get it back when we close first week of March. We didn't close. She mislead on closing costs, and I walked away. Never do business with Kim, at this company. Stress and headache for 7 weeks.

Matthew Kooistra made my mortgage experience quick and stress free. He is experienced, knowledgeable, and communicative. I couldn't have found a better mortgage company.

What a wonderful team to work with! Very professional and always quick to respond to me. Would HIGHLY recommend Towne Mortgage Company to any of my friends or family members.

The rep i worked with is 5 star. The company and website are <1star. Its 2018. I should not waste hours on the phone with customer service, chatting, resetting passwords, security questions and have to deal with this terrible website, even if its just once a month. How is that I have to jump thru hoops to PAY YOU!

Awful. They changed their website which made making payments hard. Then I had to re enroll on the site. After logging in I kept getting an error message when I made my payment. I called and they tried telling me it was impossible for me to be logged in because she couldn't find my user name, even though I was looking at my account as we spoke. Gave no help on how to resolve my issue except making me feel like a liar and said they would waive the pay by phone fee "this time". Looking to refinance just to not have to deal with them anymore.

Lance Paulsen and his team made our first time home buying experience so easy! We would absolutely recommend him!

Would be nice if you guys didn't screw people around... Raising and changing stuff with absolutely NO communication. VERY unprofessional. We have caught you guys in many lies and have papers to prove. Apparently we need to go with another company because all of this is very unprofessional and unexceptionable.. every time we call and ask for a manager, they are always magically in a meeting or claiming there is no manager on the floor...which is a lie because there are always managers on the floor. And when left a voicemail NEVER get a call back... unprofessional. Dealing with people's money is a serious matter and should be dealt with, with the up most communication and professionalism. Which is NOT the case with this company

Horrible. I am switching mortgage companies. I have never made a late payment and when their online payment system was down I called in to pay by phone and they wanted to charge pay by phone fees. Terrible customer service and not willing to help, they act annoyed that you call in.

Do not deal with John Strieter AT Towne Mortgage He lied to us and is a Coward! he wouldn't return calls and sold our loan to another Company!, you shouldn't have screw us Johnny boy, I have nothing but time that makes me the most awesome guy to deal with on a weekly basis from here on out, I WILL NOT LET YOU OR TOWNE GET AWAY WITH THIS jonny boy, we are bonded for life :-) if you go somewhere else you will hear from me or you will know i was there ;-) ain't life grand Johnny week 2

I recently had got a call saying my mortgage was late and I knew it wasn't, but they insisted so had to void check with bank pay fee then shortly after I received a letter stating that they received check and try cashing the voided check. So I call to ask to remove late fee because not my fault they lost check and didn't process it in time and they said no and when I ask to speak to the supervisor her said she is the supervisor and her name is Diane.