Tower Loan Sullivan St, Madison

Been doing business with this place for some time now, always been treated with respect!! I've dealt with a few of the lady's that work here, always polite, no issues. Joey, has always been super polite went above and beyond, always asked am I good, need anything, such and such. However today that changed, I will never do business here ever again, the lady that answers the phone here lately named Kayla, I believe is her name, horrible attitude!! Very short vague and just straight up rude, upper management needs to listen to her calls if they are recorded and would see instantly what I'm saying. One employee there says one thing just for her to answer the phone and say another with absolutey zero respect for the costumer. I've never missed a single payment here and always been respectful, that changes today !!

When I was in a tight spot they really went above and beyond to help me get what I needed, the manager was amazing! He is so nice! I couldn’t be happier with amazing quality of service I received! I will definitely be going back!