Tower Federal Credit Union MD, Gambrills

I've been so disappointed with Tower Federal Credit Union. They dock your account for not using the accounts and refuse to give your money back if they docked it over 2 or 3 months ago. So I transferred funds to the accounts and they docked the account again and again refused to give the fee back to me. This time only 1 month had passed! Then this past weekend they did a "technology upgrade" and it bombed. Ok, so apologize and fix everyone's accounts, nope, just wait customers had money tired up from Friday till Wednesday with Tower offering no solution whatsoever. The phone support hung up on me twice and so did the online chat. In person at the Gambrills location felt like a trip to hell as they were completely clueless. People had thousands of dollars in THEIR money tied up in this Tower Federal Credit Union technology upgrade. Avoid this bank like the plague!

I have had numerous accounts with Tower Federal for about 15 years now? They definitely make themselves extremely helpful in offering useful assistance in terms of money management and gaining a profit in the process. Also, in helping you improve any “damage” that may be holding you back from making investments. However, after becoming a major target for identity theft…and it was a matter of waiting until a MAJOR incident occurred. Despite informing them over and over again to be on the look out and prepared for ANY abnormal transaction. Nearly every time, they have failed to even raise a red flag once I started getting hits left and right. I nearly left the bank entirely. They had all the police reports and everything imaginable to safeguard my information. So I was absolutely livid over having to completely close all of my accounts about 4 times and open new ones. They have improved. But it took me an appointment that was not a pleasant one on their part, to make it very clear that their lack of caution despite being fully responsible and aware of the issue at hand…I would not tolerate one single “slip up” from this point forward. If that occurs, I would absolutely take every opportunity to make it known to the public of inappropriate handling of personal funds and lack of ethical standards to protect confidential information. Since then…they’ve been fantastic!!! Lol!

ABSOLUTELY HORRIBLE BUSINESS PRACTICES!!!! I've been a good standing customer for close to 15yrs. I had an issue that could have been easily resolved yet the Gambrills Bank Manager did not even want to speak to me directly. DO NOT DO BUSINESS WITH THIS INSTITUTION BECAUSE THEY DO NOT VALUE YOU AS A CUSTOMER!!!

Have to agree with Lorelie - they are terrible. These people docked my account 10 bucks because I didn't update my address with them in the quarter that I moved. NO LIE! I wouldnt do biz with these people if they were the only source of cash on the planet.

Worst experience, come in to make a large deposit today and you were closed at 1230 for some meeting. Nothing on the website other than you were suppose to be open until 4:30pm. Another gentleman tried to use your ATM and that wasn't working either. Also other customers were there at the same time I was and traveled over 20 minutes to get there and they couldn't do any transactions either. What bank closes at lunchtime and doesn't re-open. You should be ashamed of yourselves.

I've been with TFCU for over 25 years & in that time I've been very pleased with the service. TFCU is a solid institution with a stellar reputation and in my humble opinion they work hard & are very professional at what they do.

Been a TFCU member for many years. Tower is a great financial institution.

Great...have been a member for 36 years and they've always been very helpful to me !!!

Awesome branch, everyone is so helpfull.