Topside Federal Credit Union Patriot Hwy, Fredericksburg

Great experience, the staff was friendly, professional and quick. The facility is very nice and new.

The Massaponax Branch Office DOES NOT treat everyone equally!!! I was harassed and discriminated against; a policy change now requires mask be worn by everyone even if you are vaccinated. 1st issue the notification on the door looks like Topside old statement that gave the customers a choice to wear a mask if vaccinated. 2nd issue a female teller who was not providing service demand my family put on mask and stopped the guy teller from completing my transition until our mask were secured in place. 3rd issue the same unoccupied female teller did not force the other female customer being service by another male teller to put on a mask. The male tellers did not force the customers to wear mask or tell them they should. This unoccupied female teller demanded that the male customer wear a mask or no service did not apply this policy to the female customer even though she was standing less the 6 feet from the unmasked customer. I have been a member a very long time and have had business in a number of other branch offices and would never ever been treated this way by the personnel in those offices. Very POOR training leads to POOR customer service.

Worst bank ever, will never recommend to any friends or family.

Look at all the good reviews.. They’re paid for not actual customers.. They will steal money from your savings account then when confronted about it they do nothing (not overdraft btw just a standard saving that I had money in). Extremely hard to get ahold of too. Worst bank I’ve ever felt with in my life, just closed my account out.

Easy to send an application to, they started the communication with me then gone....just gone. I have sent several E mails and calls and no resolution. I love the reps, but the back office underwriting it lacking good customer service. I expect communication and movement. Still no resolution to my Heloc app.

A once proud organization has been taken over a management that could care less about their members. After 38 years, just not worth dealing with them anymore

Nakara Minnis the Asst. Branch Manager was polite and eager to help during a stressful time. With 4 years experience she values her customers and provides excellent customer service! Thank you Nakara!

This bank is not good for business customers. They don't do anything for us while we need sba ppp loan .i dont recommend this bank for business owners I really disappointed.

Love the people at NSWC. They make everything about getting a loan easy and up front. Will be doing all my financial business here.

Great place to bank. Good people , great service. You should consider this bank if you want a great bank.