Top Dollar Pawn & Jewelry - Bluffton Kitties Landing Rd, Bluffton

Buyer Beware. On December 23, 2020, my wife and I purchased a diamond ring from the owners other pawnshop in Hilton Head. The ring was purchased for $1,391.00. The very next day two side baguettes diamonds fell out of the ring. We called them immediately and left a message- unfortunately it was Christmas Eve when the stones fell off so we were unable to reach them for a few days. We finally reached a woman there named Dawn on Dec 28th. We asked to speak to the owner and her response was "I have been here for 30 years and I am the best you are going to get". That was the first indication things were not looking good for us. She told us we could take our ring to a jeweler and see what they say. We decided to take our ring to one of our reputable jewelers here in Charleston as we do not live in Hilton Head. Our Jeweler did an examination on the ring and informed us that the ring was sold as damaged which is the reason the stones fell out. They provided us a breakdown of the issues - the shank was cracked and the channel wall holding the baguettes near the center stone was completely worn. They also stated the ring looked like it was previously worked on by another jeweler who did not know what they were doing. Previous jeweler used a graver tool to tighten the stones instead of building the wall up with more gold and didn't repair the shank which is the reason the stones fell out. The jeweler stated that any reputable place of business that sells jewelry would have known this ring was damaged. Our Jeweler quoted us a price of $494.30 to get it fixed. Given my wife likes the ring and the fact that we don't live in Hilton Head, we decided to get it fixed and try to get some money back for the repairs. We thought it would be fair if Top Dollar Pawn would reimburse just $250.00. We emailed the owner all pictures and write-up from our Jeweler. The owner called us back and was extremely rude and defensive from the start. I could barely get a word in. He said we could mail the ring back to him but he would not work with us at ALL on coming to a compromise. As a business man myself, I could not understand why an owner would be unwilling to come to an agreement given the condition of the ring and the fact we live out of town. I also would not want to mail a $1,400 ring back to a pawnshop without having any assurance I would receive all my money back. I said to Mr. Clark $250.00 is reasonable given there are two diamond baguettes that have to be replaced and the shank has to be repaired. He responded that his jeweler could fix it for $100.00. He also responded with "I should go to a Jewelry store next time I buy something". This is not something you would expect a reputable business man to say that stands behind his jewelry. Unfortunately Mr. Clark would not work with us. After I spoke with the owner, I called my jeweler and they said there is no possible way it would cost $100 to fix it correctly and with new baguettes and would be willing to speak to the owner if necessary. Given the demeanor of Mr. Clark on the phone, I highly doubt he would be willing to speak to anyone. All of this gives me concern on Top Dollar Pawn's moral principles when selling merchandise and dealing with customers on a legitimate claim. Unfortunately this is what gives Pawnshops a bad name. I have been dealing with Nathan's Pawnshop in VB for over 25 years and have never had a problem. A business should stand behind their product. If they are selling something that is in poor condition or damaged, it should be stated up front before the customer buys it. We have elevated this issue to the Better Business Bureau. Please be careful when dealing with this pawn shop.

I was just reading some of these reviews. The nasty ones are just not being fair. It is a Pawn Shop! I have had nothing but great transactions in this store! I have bought a Pink 357!! Loved it!! Several gold rings! Still wear them all the timet & they were purchased @ a great price! They also repair jewelry! I've had several gold chains repaired & have never had a problem with the repair! This shop is an AWESOME place to shop for fine jewelry, guns & so many other items but glad I was reading these as I need to drop in for a couple repairs !! I LOVE TOP DOLLAR!

My husband and I had a wonderful experience at Top Dollar Pawn. I got a beautiful diamond ring and an emerald and diamond pendant. My husband got a golf club. He played golf the next day and used the club, it improved his game!!!!! Thanks for a fun experience to Ray, Dakota and Gia!! Sandy and John

They don’t buy any thing. I took in. Craftsman tools rigid PlayStation. Go to Savannah ya get triple your money even gold go to gulla jewelry get twice the amount. Or go to Freddies in Beaufort

Brought in a 1.2 carat (G /SI1) princess cut diamond engagement ring. Without measuring the stone, determining the karat or weight of the gold, the man behind the counter said he would be “around $350”. The location on the island offered $600.. drove to Savannah and got a loan for $1200. Would not recommend.

Came here to sell some gold jewelry and offer $110 dollars. What a rip-off! I tried again with 1 necklace that I brought from a friend for $380, Top dollar offer $40. Never coming there again. 0 stars if I could😠😡

They were super nice as soon as I walked in. Very professional and knowledgeable. Plus, they bought my jewelry at asking price! Ill definitely be back!

Was at their Bluffton store today for the first time. Dakota and Dawn were wonderful! Very knowledgeable, informative and helpful! Would recommend to anyone!

I have been dealing with top dollar pawn for several years and you will not find any more pleasant and helpful people than Mr. Ray, Mr. Mike and Dakota. NOT ONE BAD EXPERIENCE!!!!!

I am a gun dealer. Working on a gun transfer and was greeted with friendly phone service and fast response.