Together Credit Union Olive Blvd, Creve Coeur

I've been with ABECU since the late 70's. I was looking on Google for a branch location and saw some disturbing reviews. I started reading them and couldn't believe it. One person posted several reviews that were ridiculous. He's blaming the lender for a bad car he bought? Since when does the lender become responsible for your purchase? That's the dealership. Others blame them for bad service. I've never had a bad experience. Never. Had many car loans and a credit card over the years. My guess is that if you are a good customer and pay your bills you will have no complaints ?

I had an experience with Nichole Danouse that was upsetting. We had a mutual client and he was asking questions and I joined the call. She was very short, rude, and condescending. I told her that she does not need to be speaking with our client or me this way.. she did not apologize. she just kept saying that he has asked this question 3 times already.. In my opinion. If a client ask a question once or tens times, it is our job to make sure they understand. This was a very unprofessional phone call with her and the client was sitting right there in front of her. I would not recommend dealing with this bank.

I was there today and made a deposit I must say I am very happy with the professionalism that you're teller Miss miner display she has a wonderful smile and a beautiful personality and I am proud to be a member

I would like to start my review by saying, when the shelter in place went down in STL, AMCU immediately sent out a credit increase of $1000 to help us. I remember the worry melting away for a long moment. I really appreciated that. BUT! This credit union is so hard to get through to! I have been using online portals, mobile banking, and the internet proficiently for two decades now. But I cannot navigate this credit unions portals or even their phone lines! I have set up an automatic payment through the website on my own countless times and it does not seem to work. I went to the branch and set it up with a banker, that didnt even stick! After meeting with the banker, i did not check my balance anymore thinking the payments would go through and they didnt. So now I have this huge balance and all this interest even though I tried my best to avoid that. I call the number listed on Google to just make the payment over the phone since the website will not let me pay from a different financial institution. And I am redirected to different phone numbers every time until eventually I find the right one. It asks for all these member numbers and pin codes. I do not remember or have access to those so it tells me to enter my social. Great! I at least know that, i enter my social, and the operator just sits there. Nothing happens. Press pound key... nothing. I hang up and try again. But the operator won't even finish its directions now. I hate my credit being negatively effected for things that I am trying my best to fix and avoid. I understand that these things are often times user error... but working so closely with different data bases and computers and portals my whole adult life, i cannot believe that this is my fault. Please open the phone lines. Or just make the website easier to navigate. You have tabs that say things like "make a payment" "bill pay" "pay my loan" "manage money" "move money" "may CU loan" "pay" and NONE of them (i have checked for two years now thinking it HAS to be my mistake i am missing it somewhere) NONE of them take me to a place where i can just enter in my bank information and submit a payment to my AMCU credit card. The automatic withdrawal that I set up myself, with a phone operator, and with a branch team member do not work. Though I love that this credit union approved me for a loan to get the car that I rely on and love, then they helped me through the scariest time, this is the least user friendly and most confusing institution I have ever dealt with. I am happy to edit / remove this review if someone would reach out to me for assistance. I just want to pay my bills!

I have literally been with this credit union maybe 6months, and I’m FED UP. Everything from the ATM to drive through service, and right on down to the customer service is just trash. Every other month there is a new issue with these people that nobody can magically help with— until you give a bad survey and THEN your problem goes away. Well here’s a one star review since I can’t give zero, and no phone call or email is going to change my mind! Can’t wait to switch.(and I thought Bank of America was terrible lol this credit union is a joke)

I have been a customer for 7 years. I love this credit union. I depend on the ATM, online billing and walk in service if I have any questions. They are great! Don't use the drive thru so can't comment on that...

This location is super convenient. They can be a bit busy or slow sometimes but the staff more than makes up for it. Krystal helped me with an auto loan and was an absolute dream to work with. She got me in and out in a reasonable time and explained everything clearly. She made me feel empowered and safe in the car buying process. Love ABECU!

I've been a member for years and no matter what they treat you like you are very important. I mean everybody is treated the same. I love this bank the smiles are real and I feel good coming here. I don't have much money but if I ever where to strike it rich I wouldn't trust any other bank.Whom ever hire that staff did good the whole crew is nice and never have I seen a frown keep up the good work I know there's more than I that could be watching!!!

Scam credit union they funded a predatory loan and made promises they couldn’t keep and blamed it all on Chris who passed away why he was working with me and never finished the poor mans work then mike tornatore took over made a bunch of promises and led me on for months well guess what don’t wright checks your behind can’t cash absolutely the worse experience ever run from this scam credit union they helped dean team Volvo finance a deadly takata airbag car and just all around a bad lender there’s plenty of other credit unions who care not run and hide and make false promises and they will let any one call and have a tot your account information without authorization tisk tisk here’s a one star review you all earned it R.I.P Chris sorry they wouldn’t finish your work and sorry to your family for sending those messages after you passed I had no clue if the credit union actually cared I wouldn’t of done that!!! Not to mention they talked to me about my wife’s account without her consent or verification which is shady business practices and they should not be discussing things with out verification from my wife I could of Ben any one how do u explain that one !!! Mike tornatore is a scam artist!!! Not to mention they talked to me about my wife’s account without her consent or verification which is shady business practices and they should not be discussing things with out verification from my wife I could of Ben any one how do u explain that one !!!

Very customer friendly. Not sales oriented so no rush. They answered any questions and when it was time for a mortgage, they were there with competitive rates. They even provided guidance after hours a few times. Would recommend!