Tinker Federal Credit Union E 61st St, Tulsa

Have had our auto loan here and been very pleased with the customer service both in the lobby and through drive-thru.

We had money stolen off our card because someone cloned the Tinker Federal Debit Card we had. Before this happened they promised for months we would get the chip card. We never got the chip card until after a lady stole hundreds of dollars from our account. And to top it off Tinker put over draft protection on the account after we repeatedly said "no" to overdraft which is how the lady was able to put us in the hole for several hundred dollars. Its like pulling teeth to try and get the money back which we still have not gotten.

I gave them a 1 star last year.. The last few times I have been here it has been a pleasent trip. Drive through has gotten alot better. Since customer service has improved i will bump it up to 4 star.. Only because OKC/Edmond has some of the best Tinker employees I have ever dealt with.

I don't care about this particular location, just Tinker Federal as a whole. I would strongly advise to NEVER do a loan through TFCU. Their customer service is absolutely terrible. Let's start with their "pay by phone" option. First of all, the automated system almost never works correctly. I usually have to try 2 or 3 times before it works properly. It has been so bad I have had to call in to make a payment (which I prefer, I hate automated systems). Which brings me to my second point. When I called the woman I spoke with was extremely rude and seemed like I was asking entirely too much of her because she had to process my payment manually, even though it was their system that wasn't working properly! The $5 processing fee by phone is annoying enough. Once, when I had to take a check in physically to pay my car payment they charged me $10 extra just to pay my payment! I absolutely detest having this loan through them. I can hardly wait until I can refinance elsewhere. If I could give 0 stars I would.

poor customer service, hold times are in excess of 20 minutes when you call, ask for ID when you make a payment on you account with your check, then lie and say its because the Patriot Acts says ID's must be presented for all transactions here are their words "As far as requiring identification, this is a requirement of the USA Patriot Act for all financial institutions to require identification for all transactions. I apologize for any inconvenience this has caused." Wish I had never done business with them.

This bank holds you money 5 days after a transfer go through (receiving funds) just to charge the extra interest.

I've yet to find a bank that treats their customers like people and not like dollar signs. I believed a credit union to be different but I was wrong. 1/5 stars, will not do business with again.

Why won’t it go through when I try to call? I was just up there a couple days ago to do a skip a payment and what do you know...I was still charged for my loan. 🙄

Being called broke after applying for a personal loan was really upsetting. It took a lot for me to even go in there and ask about a loan and I felt so embarrassed.

I have two car loans through them and find their online banking portal very easy to use. This branch is rarely very busy and the folks have generally always be helpful. This location has an atm as well as drive through banking.