Timberland Bank E Yelm Ave W, Yelm

I've banked with Timberland for 16 years. Have found their customer service to be great and helpful. I have lived abroad for over 6 years and have had no problems transferring money home or paying bills from my account in the states. Because of the difference in hours, I am contacted via e-mail for any concerns and there is always follow through on all of my requests.

The people who work at Timberland make me feel important. They are always kind and respectful of my needs. I would not bank anywhere else.

I have always found the people who work here very helpful, nice, and efficient. Sure, I have had to wait a few minutes when they were working with other customers but that is standard everywhere. There are much worse banks out there. I would not be with Timberland Bank for 17 years if they did not provide great customer service!

Terrible service. Twice I tried to open a bank account for my new small business. The first trip, despite having all required documentation I was treated like an idiot and the employee seemed irritated that I DID have everything she asked for and couldn't get rid of me. I asked for account options and information and she pointed to some brochures in the seating area. I thought she was having a bad day, and I was now mad, so I thought I would leave and try another day. I returned and had to deal with the same employee, who this time was even more rude. She then proceeded to tell me how I could have opened an account previously but I just took the info and left, to which I explained I asked for information and she pointed to the door. This made her mad so she threw up her hands and walked off mumbling someone else can help. I'm very friendly and easy going, and not a difficult person to work with. This happened in December 2016 and I'm just now writing the review, hopefully displaying some patience and restraint. Olympia Federal now holds my business account and their service is remarkable.

Anyone can steal money from your account after you've given out your #. Even if you ask the bank to put a stop payment on someone, they won't. They let them steal your money 1st. Then you can file a report and probably never get your money back.

The employees are great but I have trouble with this bank's schedule and no unlimited transfers

No concern for customers what so ever. Walked in to open an account and stood there ignored for 10 min. Never been back.

banked with them for years. great staff no issues