Tilson Homes IH, Boerne

**Future Homeowners, PLEASE do your homework before you decide on Tilson Homes. We signed contract on Feb 6, 2021. We were told 12-14 months for a completed home. It is almost 14 months and we still only having a slab and framing. I've contacted every person I can think of at Tilson, and everyone blames it on Covid, supplies, or labor. They take responsibility for none of it. Tilson still won't answer my question of why are you selling more homes if you can't deliver the ones you have already promised? Building your dream home should be enjoyable. This has made us feel unimportant, unheard and quite literally the bottom of their 'what we care about' list. This is NOT a custom home experience. From start to 14 months later, we have had the same experience. I was hoping at some point it would get better, it hasn't. Please help!!

Met with Lauren and she was extremely helpful with details in building a home. She went over every detail and included pricing. She showed us the products they use and upgrades. Overall a great experience for me and my wife. No pressure sales.

I can’t say enough good things about our experience with the sales team at Tilson homes in Boerne. We had the pleasure of working with Kimberly Laxton who walked us through every step and made us feel supported and comfortable with the choices we made. She answered our many calls and emails quickly and was patient with our sometimes excessive questions. Kimberly is extraordinary and has really made us feel like we are part of the Tilson family!

My husband and I began building our custom home with tilson in October 2020 when we signed our final paperwork. At that time we were told it would be about 12 months Until our home was built. It took them 4 months before they even started the foundation and an additional 3 months after that to get framing started. And the only explanation we were given was that it was due to covid, supplies and lack of laborers. Throughout this entire process it seems that they have no expectations and have the bar set very low on the accountability and responsibility they hold on the contractors they use. At some point you have to move forward. Cocid isnt going anywhere. Of these other builders like perry jones and scott felder can complete a home in a yeat then why cant Tilson?? I have to call in contact My superintendent to find out what's going on instead of him contacting me to keep me in the loop. And as he mentioned himself he's over A LOT of homes. Me as a customer i dont want to hear that i want my problems fixed and questions answered. Tilaon needs to hire more overall instard of spreading people so thin they can't provide the customer service they promise at signing. We are now past 18 months and I still have yet to have a close date but tilson continues to build homes when they can't even deliver what they promise at signing!!

Currently building a home with Tilson, and have nothing but good things to say! We are working with Lauren and she has been there for every question I have had, steered me in the right direction on things I was unsure about and helped me save me money along the way. She really is helping me build my forever home, and I cannot wait to see it. They have made a usually stressful process almost seamless. I cannot recommend them enough!

We have followed Tilson for a couple of years, watched all of their videos and everything. It started off a little slow as it took almost 1 month to have the stake out done when they say 1-2 weeks tops. As time went on within the first 6 mos, we had done what we needed on our end. Multiple times they came out to do the stakeout and it still wasn't done properly which resulted in the stake survey not being correct. Communication had already started slipping starting around month 2. COMMUNICATION IS KEY! I would ALWAYS have to constantly reach out to find out what the status of things were. When I did get a response it was always "2 weeks" or finally would respond with "We need to have a meeting" at the last second. Not letting us know things as they find them out, being too scared to give us bad news, etc. We had finally had enough and decided to cancel our contract. This process is going on over 1 month now! When I sent the email to cancel, I did not hear anything for 2 weeks leading me to call AGAIN! We tried to see about getting the stake out cost removed as it was never done properly and took so long to begin with but they wouldn't budge. They only care about the $$$. That was all that we wanted to contest. I don't know if it's just the Boerne location but we were highly disappointed with our sales person Lauren. Also, someone before us cancelled also leading me to wonder if this is the trend there. Needless to say we dropped off what we owed and then they say it will be 2 weeks for the documents from legal for us to sign. AGAIN, this cancellation was requested over a month ago (June 11 to be exact). Lessons learned on our end but I wouldn't recommend this company to anyone I know.

I have to rate a zero!Although it requires to select a star.. We were required to schedule an appointment and meet in office, and drove to Boerne location on Jan. 15, 2022. We had several questions to the salesperson, we sent in an email on Jan.31, and made several call attempts with voice messages left. No response. Also contacted main number & spoke to another sales associate stating she would leave a message. To this day we have not received any response at all! Thinking we may just look for another home builder who will have better responses. Very unsatisfied with Tilson Boerne location!

Feb. 4, 2021 we signed contract with Tilson. We were told it would take 4-5 months at the latest to get released to construction. We are now in month six and still waiting. During this process my husband has been cursed out by their septic engineer, after I repeatedly told Tilson what they were requesting was unnecessary. I continuously follow up to see where we are, and get responses a few days later by email. On the customer service and initial process side, this process has been horrendous. We aren’t to the home building side yet and I’m not even sure we will make it there. If Tilson is having a hard time managing what is in the pipeline, why are they still selling new homes? This is my personal experience so far, maybe others have had different experiences. We are beyond frustrated.

Our salesperson at the Boerne office, Kim Laxton, was amazing! She was so thorough and personable. She was always calling and checking up on us. We are now under construction and I am so sad we won’t be talking to her anymore. If you have the opportunity to choose your salesperson, choose Kim!

As a real estate agent, I work with a lot of home builders. It's rare that I'm anxious to leave a 5-star review after the 1st stage of the process, but I found the entire experience of working with Leah in the Boerne location to be amazing. The attention to detail is unbelievable & after lots of failed attempts with other builders, my clients are super happy! Highly recommend them for custom build on your lot!