Tidewater Finance Company Indian River Rd, Virginia Beach

I'm sorry about the bad reviews, and I do understand how some of these lenders can be. I love This companies customer service, and their ability to understand customers personal needs. I have had a very good experience from the start. The last company I was with was Tebo Financial. Now that company is terrible...Glad to be with Tidewater.

If I could give this business less than one star I would!! This business is full of crooks! I almost had my balance paid off and called to ask if when they charge interest they charge only the amount of interest charged on the remainder or they charge interest on the entire loan over the year. The customer agent gave me a number (around $50 dollars) and told me this is the only interest I would see show up on my bill as they only would be tacking on interest of the remainder of my bill. Well, my bill came...and there was over $400 dollars in interest (more than the remainder). I called and spoke to a woman who told me they always tack on the interest for the entirety of the bill. She said they had references for all the calls and chats I had with them, but they wouldn't release any of them to me. Then stated there was nothing else they could do to help me and that I am now expected to pay the interest charges. I feel like a fool for this. Do not use Tidewater Finance for anything! Run far, far away!!!

Horrible people I give tidewater a negative infinity . I dealt with this company for over 6 months due to a manager at mattress firm opening an account by signing my name for over a thousand dollars. I faxed tidewater the paper work over and over again and they claimed they never got it. finally in March it was taken care of and my account went to 0 however now Tidewater is telling the credit place that I am late on making my payment by like 3 months I never had to make payments oh I was so mad and having this late payment on my credit not only lowered my score but it also denied me from getting a loan from my bank when I needed it TIDEWATER SUCKS

This company is part of the problem. They bought my information, presumably from a bankruptcy education business, which harvested my information against my will because the class is required to file bankruptcy. If that predatory action isn't enough for you to dislike them, consider the fact that they spam my physical mail box with plastic cards that will likely spend the next 500 years swirling around the dolphin - killing pacific gyro. Don't support socially irresponsible companies like this one.

Customer service is deplorable. BEWARE of this company. I was told my payment would be due on the 27th and then the company never notified me by phone or letter to let me know that THEY decided my payment would be due on the 24th. I didn't get a bill because they had my address wrong and I only found all this out because I CALLED THEM. They stated that I had already asked for a change in my payment date therefore they would not change it again. THAT IS AN OUTRIGHT LIE, it was the first contact I had ever had with them. Every month they harass me by calling to ask why my payment is late, even though their supervisor had told me that "the next best thing is to pay on the 27th since you have a 10 day grace period". They claim my account is delinquent within the 10 day grace period!! If you call to pay on the 10th day of your grace period, they will INSIST THAT IT IS PAST THE 10TH DAY GRACE PERIOD AND WANT A LATE FEE. Their 3rd party company that processes the payment transactions has a computer issue and can't process the payments and they want you to keep submitting and approving payments. WE ALL KNOW WHAT WILL HAPPEN WITH THAT. Then I'm not even called to advise about the transaction problems they're having, I find out because I called for a payoff amount. Tenisha gave me the wrong amount and they started harassing me about the late payment!!! TENISHA is always RUDE. I had to tell her what was wrong with the company not being able to process transactions, so she takes my information again. AND GIVES ME THE WRONG INFORMATION REGARDING MY PAY OFF!!! Hung up and called back, this time I'm told I can't be given an accurate payoff amount because my payment hasn't processed!! I was told my payment was 7 days past due!!! I had to talk with a supervisor that had to consult with a manager about back-dating my payment and I STILL don't know my payoff amount. GOOD LUCK IF YOU GO WITH THIS JOKE OF A COMPANY!!!!! And beware of the 10-day grace period, they probably do this to everybody, because every day after the pay-by-date eats a HUGE hole into your principal payment and GOES INTO THEIR POCKET INSTEAD.

Be very careful if you have ach automatic withdrawal. I recently paid my loan off in full. I made each payment on time. I received correspondence in the mail that my last payment was around 45. When I checked on my account the ach amount which is more was drafted. I called and spoke to Viola Williams the cs manager because I did not agree to pay more than the loan amount and wanted a refund. I was told it takes 30 - 45 days and that it was my responsibility to cancel the ach before the final draft if the final draft amount was less than the ach amount and make payment seperately and that i had agreed to the ach amount. You can also email over proof of funds then they take 3-5 days to process and mail out the paymemt. Either way im sure im not alone and they are drafting more than the agreed loan amounts for people on ach then holding onto those funds for 30-45 days and never paying the borrower back interest on the money they over charge. Can you say class action.

Very good company, painless process and good customer service 👍

The worse finance company I have EVER dealt with. DO NOT finance anything with them. You will regret it. Their customer service is TERRIBLE. They don’t understand English and are not helpful at all. They add unknown fees and all. I really regret dealing with this company. Ruined my life.

If you can avoid doing business with this lender do it at all cost. Just wait. You will be better of in the long run. The service is worse than the bottom made every payment on time even paid the 24,000 loan off early could not get them to send me proof of payoff at all worst lender out there do not call customer service it is a joke worst service ever do not use these people at all even if you have no other lenders to go with wait it out man these people are crooks and scammers.

After a very challenged credit history and chapter 13, Tidewater took a chance on me and saw me as a human and not a number. I’m eternally grateful and look forward to rebuilding my credit.