Third Federal Savings & Loan Medina Rd, Medina

Came here to simple cash a check as a non customer but they have me in the system to cash checks. I have now been here for 45 minutes and still don't have my cash while 3 people are trying to figure out how to cash a check? This is a bank correct you do cash checks often correct? Why did this not take 5 minutes TOPS! Train them on how to cash a check please! I will not be coming back to this location ever again!

Please do not choose Third Federal for a mortgage product. Over 7 months ago we applied for a re-fi which is still in processing (we were approved 8 weeks ago and still not closed) We've been passed from representative to representative and they repeatedly ask for the same documents. I think they are more interested in getting customers off the market than actually helping them. We've wasted 7 months with this bank. I truly wish we had never heard of them.

I worked with Charlotte in the Medina branch for a home loan on a new purchase and she was absolutely wonderful. She really had an eye for detail and would contact me immediately with any questions on paperwork throughout the process. From the first time we spoke, I knew I was in good hands and that this deal would close on time. I will no doubt be recommending Third Federal going forward. Their rates were great, the closing costs were decent, and their service was really excellent!

I would not recommend choosing Third Federal for a home loan. The people are nice, but their response times, follow up, accountability, follow through and general customer service are lacking. It seems as if they are understaffed to complete the work that needs to be done.

Really frustrating outdated policies that make doing business with them unbearable. It’s almost as if their policies are written to discourage doing business with them. Very antiquated- extremely frustrating.

I have never had any issues with this bank. Staff are friendly and efficient. What more can you ask for?

Never was treated so poorly in my life, like I was nothing from snooty women that worked there. Very much disappointed.

Always efficient service, friendly people, best bank in Medina.