Think Bank Members Pkwy, Rochester

Are you an average joe looking for a decent bank? Then look anywhere else. This bank has failed so many in the working class and LOVES LOVES LOVES to CHARGE CHARGE CHARGE. they also love to deny you any assistance they love to deny you any help. I asked for a deferment on my loan which I have never missed a payment on for 2 months. I just needed 2 months to get my life together. And they denied it. Please look anywhere else. I cannot wait to switch to USAA today. Also who wants to go to the bank that is colored fuchsia. Seriously trust me they will never work with you. They will never approve your loan. You were too poor for them you were beneath them. This is no longer a bank for an average working class member. Look elsewhere.

All for supporting local banks / businesses, been banking here 3 years, but customer service is not to par of that of other banks. After hours for customer service is sent to third party with poor results and delays. My wife setup a savings account for our daughter, since she wasn’t asked to have husband on the account and since we share accounts it wasn’t a question whether I had to be on it or not (thinking we are already on all accounts together). Come to find out I cannot access daughters account and to gain access I cannot request a form for my wife to authorize, only my wife can, they wouldn’t even email it to her contacts in file. Seems like very overreaching protection of accounts, especially since it’s evident she is a minor and we are both parents.

I called this bank today because I’m in the process of transferring everything over to Rochester, and they were SO helpful! I will definitely be banking with them in Rochester. Awesome recommendation!!

Denise at the West Circle branch did a great job helping me with the purchase of my truck. I bought the truck on a Saturday but I didn't have the financing setup yet so I wasn't going to be able take it home until Monday. I went to Denise's branch 30 minutes before closing thinking I would get the paperwork started but she was able to get the complete process finished and I took the truck home the same day!

Bring back the cross-account transfer tool to the app or online. Having to talk to someone to move MY MONEY to another Think member is so annoying. Thinking about switching banks after being a customer for years. Terrible customer service. Who thought this was a good idea? Fire them.

I had just recently called to ask about my checking account and the lady transferred me to account security team in which I spoke with a woman named “Missy.” She told me due to some activity my account was closed. I ask about what that activity was and she told me what it was and then mentioned other activity that I wasn’t aware of. So I ask her about the activity and she refused to explain anything to me and kept repeating in an angry tone of voice that my bank account is closed and will not be reopened and was pressing on the other issue with the bank. I told her I was already aware of that and she knows, but she kept ignoring my question about the other activity and what it was and ended up hanging up on me. I called back and the lady transferred me to their supervisor named Daniel. He explained to me that because somebody else wrote me a bad check that was one of the reasons my account was closed which didn’t make any sense to me. After explaining to him about my situation with the lady on the account security team he said if I want he could transfer me to the account security team. I have never experienced customer service as rude as this in my entire life and I’m disgusted.

Great staff! Great service! Totally recommend!

Brandi at the branch on West Circle (near 55th street) was super pleasant and helpful! I stopped in to get some information about personal and business accounting and left with so much more. This is a new t bank! I recommend everyone stop in and find out how you can eliminate fees and enjoy more piece of mind with their money.

Think Bank is the best bank i've banked at! Everyone is always very helpful and their checking and saving products are amazing!

Far better service from any other bank in Rochester, I will be moving to Affinity!!!