The Tennessee Credit Union Mallory Ln, Brentwood

My mobile deposit of my payroll check was rejected because I was told I needed more money in my account than the amount of the check. Not only that but no one from the credit union bothered to call me to tell me it was rejected. When I called to find out what in the world happened to this check they admitted on the phone that they don’t even process mobile deposits, that a 3rd party does it so they couldn’t even tell me what the rules regarding mobile deposit are so I can know for the future. Do NOT open an account with this credit union. I will be taking my banking elsewhere as soon as possible.

Only giving them 1 star because I cannot do less. Went to pay off 3 loans. 1 was for my son. He called the day before and asked to have a note put on his account so they could give me his payoff information. They refused to do it. I have worked in finance and lending for a decade including TTCU and it is perfectly legal to do and we did it all the time. Then my son called for his payout and they gave him the wrong amount. Continued incompetence at all levels dominate the landscape of the 1950s mentality credit union. Lots of. Enter options for customers and employees.

Excellent service! I had an issue with my card and when I called, Susan helped me resolve it in minutes with no effort. Great experience.

They are secured, they have friendly employees, they work efficiently, and they helped me - a customer from another similar credit union - with a transaction. I appreciate the great experience ya'll! 5 stars

Helped me with cashing some bonds which is a trying process. They made every effort even though I am with a different credit union. I have been dragging my feet looking for a local credit union and this experience helped me decide to go with Tennessee Credit Union.

I have been banking with TTCU for over three years now and by far this banking institution is the absolute worst. Worst customer service I have ever received from all staff including the branch manager. They will not give you any information regarding your accounts via phone, you have to physically go in for everything which is not convenient. Their mobile banking app is a joke. They refuse to deposit checks via the app and reject them forcing you to physically go in once again. They also put holds on your physical checks for a minimum of two days as well. I’ll be closing all of my accounts this week. Do not bank with them.

Great rates, great service and great staff! We have banked with TTCU for years now with no problems, and today went in for our first car loan. Go here, the staff knows what they are doing and will get you honest affordable rates. They are very upfront on what is a good and bad idea, and really work with you to save YOU money. We got a rate at almost half of what a bank offered and great service. Ask for Mitch Chalos, he's a great guy to work with.

Been banking with this place since 1988, very happy with their service.

Susan C was very friendly and efficient. I am very happy to be out of a "bank" and in to TC!