The Shandon Group Devine St, Columbia

If you are looking for property management service, look no further than The Shandon Group! I've been working with them for 8 months now and I have 0 complaints. They had a team member, appraise the rental value of my home in 1 day and within 1 week my house up and running with pictures! In terms of customer service, they're extremely thorough in response to any questions I had regarding repairs, billing and customer requests. They have great relationships with their local contractors and all the prices for repairs have been fair. As I invest more in the Columbia market I will for sure use The Shandon Group again for all property management related services!

If I could give 0 stars I would. The level of professionalism with the actual owners wife Mary is simply ridiculous. She'll respond to this with a false and snarky remark. I've lived at my previous address for almost eight years. The owners switched property management companies a few time withing the last two years and the Shandon group decided to give me a written thirty day notice because I complained about black mold exposure NUMEROUS times. The black mold was found by the housing inspector that was doing a appraisal on the house. So instead of them letting us rent a different property "while this one was being fixed", they said I'd have to do a application and be approved for a different home. I wouldn't recommend a dog to these heartless people. I am a cancer survivor and my husband was on life support do to severe covid complications. We depleted all of our savings. Had it not been for a go fund me and a few great friends my family and I would have been homeless. Spare yourself the stress and find a company that cares about their tenants.

Allowed someone to submit an application for a home while I was viewing it. Completely unprofessional. The home I viewed was also filthy, dead bugs on the floor, and had two wasp nests on the front porch. I was also not refunded the $20 key charge which was promised would be returned. I highly recommend looking elsewhere for rental properties.

This company seems pretty prejudice if you ask me! I would give them no stars if that were an option! My mom && I walked in their building to ask about two properties. The lady up front took one look at our black skin and told us they weren’t available. She was lying those properties were available and are still available!!!!

Showed up with the past due rent according to what they stated that they wanted. Got a cashier's check from the bank went to deliver the check then they turned around and stated that they don't the bank check but a money order. Now they are evicting our friend overnight and they are having everything moved out by 5:00am. The mother has a 17 month old who's recently have had surgery this past Friday. They recently experienced Covid-19 in the past week causing 3 of the children to be hospitalized due dehydration. They had no help from this rectal company. If any of you have this rental company. DO NOT RENT through them. They will be reported to the housing authorities and BBB.

First of all, the phone is never answered when you try to call and they only communicate through Zillow. We finally scheduled a showing and the person who showed up, Will, knew absolutely nothing about the property he was supposed to be showing after telling us to ask him questions. We showed up to do an application and already had the security deposit in a check and cash for the application fee (which stated on the website is OK as long as it’s for the application fee). I was told that I could not use cash, so he told me to go to Publix and get a money order 5 minutes away and he would stay late to accept the application, which only would’ve been 5 minutes after close. I get to Publix and get a call that he will no longer wait after telling me he would. The manager sat at her desk and didn’t say a word. These people are unprofessional liars. They said we could come back first thing in the morning but I live 2 hours away. Don’t tell people things and then go back on your word. Find a better property management group so these people don’t waste your time and gas money.

The customer service at this particular company was definitely below satisfaction or simply basic standards. I called to report one of their unkept properties and the lady who I was randomly transferred to was extremely unprofessional- never properly introducing herself, speaking in pronouns of who she was going to contact (I kept having to ask her to clarify and she did with a agitated attitude). Typical rental property management- place non-considerate tenants in your neighborhood for profit and extremely low customer service. I realize it’s a Friday but handling business during business hours is definitely your job. Would never recommend for property management or suggest for a potential renter. *Update* now they are saying the don’t own the property when the rude lady just confirmed they did while in the phone with her (not even 10 minutes ago). This place has to be some type of scam business. Based on the other reviews - they actually average a collective Extremely Unprofessional.

SUPERB MANAGEMENT. I HIGHLY RECOMMEND THIS ORGANIZATION FOR RENTAL PROPERTIES AND THE LIKE. A COLUMBIA SC JEWEL. 5STARZ 💥 💥 💥 💥 💥

An amazing service experience to work with The Shandon Group Always get personal attention As an out-of-state investor I am relaxed knowing that the assets are in good hands Not to mention Stephanie who has always been there for me on the good days and the beds on weekdays and weekends.I have never come across such a dedicated and diligent worker as Stephanie

The Shandon Group has been very helpful in both managing and renting my multiple rental properties in Columbia. I am an out of state investor and they have been able to deal well with the various city and Government entities and departments on my behalf and get results. They have a good stable of reliable and reasonably priced contractors to quickly address tenant issues and make repairs and upgrades that I request. I count on the Shandon Group and they have consistently met or exceeded my expectations. I value their excellent communication and willingness to work with me and provide me the level of detail and information I need to feel comfortable. They help me sleep better at night. I highly recommend the Shandon Group if you are looking for a capable, dependable, and professional property manager in South Carolina.