The Police Credit Union Grundy Ln, San Bruno

The Police CU has deteriorated since switching brands from SFPCU. I've mailed a check every month from the same out-of-state CU for the same or similar dollar amount to PCU for 2-1/2 years. All of the sudden it was held due to the "large amount." Rep Gabby explained that the Fed Reserve policy is to hold checks; if checks do clear sooner -- and they have for 2-1/2 yrs -- she said that's because PCU is performing a courtesy for members. Thanks. She said all of this can be random. No rhyme or reason. She said although checks may have been processed quickly all along, they may now start to be held. Gabby sounded huffy explaining /defending why PCU enforces policy whimsically: "Courteous" for years, then strict Fed Reserve enforcement, as if "courtesy" has become too heavy a lift. "Whimsy" is an unusual feature for a bank. In addition to that nonsense, the newer automated system is much less efficient /more labor-intensive, and the voice thanking you for calling back has a creepy surveillance vibe.

The Police Credit Union in San Bruno is amazing, the location is convenient, plenty of parking, and offers lots of great customer service. An banker named Richard helped me out and he was awesome, I’m definitely gonna return to this branch.

No tellers, only 2ppl working and they make you wait until they are done processing a loan. Expect up to an hour wait time.

Brand new. Extremely clean. Very quick n friendly service.