The Pawn Box at Riverstone Hwy, Missouri City

Mr. Juan, So very sorry that happened to you. She had four other people that had asked for the address and said they were coming to get it also. Again I'm sorry to have wasted your time. But you must understand that we have hundreds of people from Facebook and other local sites that promise they are coming to get an item, and do not. The person that bought it was one of the five people from Facebook also. We never know who is actually going to show up. I hope you find the item you were looking for. The Pawn Box

John, Thanks for the kind words. Hope to see you soon. The Pawn Box

Arin, Sorry it took me so long to post this response. Christmas was a busy time. I hope you and yours had a Merry Christmas and A Happy New Year. The lady that was waiting on you is actually our most loved employee. She has many customers that come in just to see her. I understand that she offered you much less than you asked for your iPad. That is often the case with high tech products. They depreciate very quickly. Sorry that you felt she was being rude. She was just trying to be honest. As to the other "guest" he is a regular customer and I was taking care of him. In fact he was back in today with the same watch. We wish you all the best in 2022. The Pawn Box

Danny, Thanks for the kind words. You set the bar pretty now that we are expected to remember everyone's names, even after a year, but I'm glad you had a great experience. Its was my pleasure to help you get your package from USPS. Look forward to seeing you again soon. All the best, The Pawn Box

Ms. Taylor, Thank you for the kind words. We appreciate your business and try to make sure that the things we sell last as long as possible.

Mrs. Jones, It has taken me a while to reply to your interview as I have tried to find out how this may have happened. Since it was such a long time ago, none of us recall the specifics of the encounter you referenced. Though I understand that I will not change your mind about what happened, I can say with absolute certainty that no one in our company intentionally misled you about your loan information. We just do not do business that way. That being said, from the information you provided, it is certainly possible that someone made an awful mistake and gave you bad information. And in light of that possibility, I sincerely apologize. I wish we still had your items, It would make us both very happy to be able to return them to you. We have many customers that bring us a variety of extremely valuable items, including Rolex watches, large diamond rings, family heirlooms and even a Super Bowl ring. But no amount of gold and diamonds would motivate us to try to take advantage of anyone. Our customers trust means too much to us. Again I apologize for the misunderstanding and if I see a ring with a cheetah on it I will reach out to you. The Pawn Box

Louis, Thank you for the kind words. In case they didn’t mention it we are negotiable on all of the prices. Game systems fly off the shelf but the actual games are alll very negotiable. Next time look around at all of our other items. You never know what you might find at the Pawn Box. Look forward to seeing you again.

Mr. Christian. Thank you for taking the time to write us a review. Actually that Hispanic lady is one of our best employees. She is very attentive to our customer's needs and has more repeat customers than anyone we have every had before. It is unfortunate that you mistook her attentiveness for somehow "watching over you as if your trying to steal something." She is just trying to be helpful. Hopefully the rest of your family had a better experience. The Pawn Box

Mr Garcia, thank you for taking time to write a review on The Pawn Box. It must have been a little while since you came by as we do not currently have any young ladies working at our store in Missouri City. However I can assure you that we regularly loan on Snap-On and Craftsman tools. Judging from your other reviews, you have had trouble borrowing on that bucket of tools at other pawn shops. Well if you would like to stop by so we can take another look, we also loan on Greco paint sprayers too. And while you are there, ask for a job application. Or bring by a resume. I like being able to interview experienced professionals like yourself. I hope you had a very happy Thanksgiving and that you are looking forward to a Merry Christmas. All the best from The Pawn Box.

Brian, Thank you for the kind words. Customer service is a big focus of our company. We try to make every customer feel welcome and appreciated. Our mission is to elevate the pawn experience and reading your review shows that it's working. Hope to see you again soon.