The Kerpan Group @ Benchmark Mortgage - #YourMortgageCoach Godfrey Rd, Godfrey

On time is great! It's even better when its early! Our motto is to be ready to close a week in advance, and with great clients like you we can't help but succeed! Welcome to the #ChampionsClub

Absolutely my pleasure Tracy! Working with you guys was a breeze and I am glad we were able to accommodate a comfortable closing locale as well. ;) Thanks again for the opportunity to serve!

Your recommendation means the world to us! #YourMortgageCoach

Hey, hey Julio! Teamwork makes the dream work! So humbled we could serve you and your family! Thank you, kind sir!

Thank you Jackie, you and your family were great to serve! I am very appreciative to be apart you You Championing Your American Dream!

Thank you Lauren, you are a true testament of why we love what we do! It isn't always easy, but it is always worth it! Bless you and your kiddos on this new chapter of your life! Welcome to the Champions Club from #YourMortgageCoach - Champions for the American Dream!

Thank you for your kind review! Also thank you for your service to our country so we can enjoy the freedom to help those you and I know with their pursuit of the American Dream!

Mr. Hulse, I want you to know we appreciate all types of reviews, especially those that give us an opportunity to grow! While I'm far from perfect, I will testify that my team and I did everything in our power to answer your questions in a timely fashion at all stages of you working with us. I charge my team with providing personalized service with the most accurate information available; both before, during, and after the close. I hope this explains that anytime you called or emailed we opted for swift answers over making sure any one person answered you. We admit some people want the same person each time more than they want the swift answer to their question, and we have sense instituted protocols to accomodate this. But we still strive for swift and accurate answers to all questions over all. Greatest realization we had with serving you is we should have referred you to call the servicing dept sooner. After nearly 20 yrs I've never experienced difficulty answering questions such as yours after a closing, but yours was enough to create a change in policy. I can only assert that the unique nature of accomodating your cross country remote closing, while on vacation, must have also attributed to these increased questions and subsequent struggle with service. I feel that once we understood your second question we answered you within mere business hours. To be candid, you taught me something about the opt out process that I've never participated in post closing. Our privacy policy is provided at at least two stages of the loan process, and since we don't cross market, nor bombard our clients with marketing nuisances this has never been an issue. However, I'm glad we were able to provide you an opt out post closing as there is a lot of paperwork going around in the loan process. I can only suppose the title co mobile closer glazed over said privacy policy document in your closing package as it doesn't require a signature. Lastly I have to say the need for the change of address for your documents, and our subsequent mailing and emailing of said documents never seemed to satisfy, even when we did so within mere business hours. It was very surprising to us to receive follow up requests for the same info at a later date considering we thought we fulfilled the request. What I pray comes from those reading this testimonial and its subsequent reply is that we are consistently delivering a complex product on a high level with an ongoing desire to do so in a very customer centric way. We also desire to ever evolve towards a perfect process by which we serve our clients. Unfortunately, this means that despite such, there is always room for improvement and from time to time there are those that are dissatisfied whom give us an opportunity to reflect and become a better version of ourselves. Mr. Hulse, for all of this we thank you!

Thank you Marc! To be able to play a supporting character in the amazing life you and Brittany are building has truly been a pleasure! I look forward to the day we can be of service once again!

Thank you for the kind review Stephen! I pray the new job there in the KC area is serving you well and things are getting settled in! Happy New Year!!!