The Home Loan Expert S Brentwood Blvd, St. Louis

I would pay a monthly subscription fee to watch TV without Ryan Kelley. Painful ads.

Nick Genetti is amazing. Very responsive to emails and calls and coached us the whole way through the process of buying our home. When I felt overwhelmed by documentation, he and Kristen, the processor on our loan, would calmly explain the process and made everything better again. I called them on a whim after seeing the commercials during Blues games and I am so glad I did. Tomorrow we will own our first home!!!! Thank you all so much!!!

"The Home Loan Expert"? I disagree. After submitting my request online it took 4-5 business days to get a response for the basic information verification/follow up. I expect better in this day and age. After several more days the representative called me back to let me know what Ryan came up with (if Ryan even looked at it, which I doubt). The representative told me basically what I figured as far as values and options go. What surprised me was that he said I would need a lot of cash down (Over $10,000) to get into the 15 year refinance and that's the only option he offered. That's not exactly factual or my best option though since my current loan is a USDA loan.They say that they offer USDA loans which means they should know about the USDA streamline refinance option. On top of that, he didn't even have the information for the loan he was trying to push as far as rates, payments, points, etc. "The Home Loan Expert" was a huge let down.

I worked with Jack Pazderka, and I wanted to say that it was a really great experience. He was kind, organized, professional, and made the process simple and easy and quick!

I have worked with Ryan Keeley twice and had a very positive experience both times. Their customer service is top notch and hands down the best customer service I have experienced in their industry. I was very happy with the rate and total costs as well. I highly recommend Ryan Kelley for your mortgage/refi needs.

We closed on our first home this morning and it would not have happened without the assistance of The Home Loan Experts. My husband and I were shopping for lenders (unsuccessfully, I may add), when I saw a commercial during a Cardinals game. I immediately went to their website, entered my name and contact info, and received a phone call literally less than five minutes later (and on a Saturday, to boot). We discussed preliminary steps, I gave some additional info, and we sent in all of the required documentation. Pre-approval came just two days later, along with an insanely low interest rate. Our loan officer, Nick G., was with us every step of the way and quickly answered all of my newbie questions, as well as talked me down from the ledge the times I started to freak out about the massive undertaking of buying a new home. Fast forward six weeks - we found our dream home, got everything squared away, and closed today. Working with this team has been a dream, and we can't thank them enough. Would highly recommend to anyone looking for a lender.

I've dealt with other mortgage companies and was amazed by the lack of transparency and customer service. The Ryan Kelley team couldn't of been different. They were always avaliable and willing to help or answer any questions. I would definitely recommend and have recommended to my friends.

We have used Ryan twice. I don't think there is anyone in the business better at this than Ryan Kelly. I would highly recommend him to anyone, to refinance, or buying a new home. The staff is friendly and very professional they make you feel like family.

They only care about raking in their commissions with minimal effort, could care less about their customers! We attempted to refinance with them, and after having been told not to make our mortgage payment for that month we didn't hear anything from them for weeks. No mention from them of closing being delayed or notice that we should in fact have made that payment. We ended up a couple days delinquent on the payment which in turn killed the refi deal. They didn't even give us the courtesy of calling to let us know the refi had been declined, we eventually had to call them ourselves to find out! Now they are refusing to write a simple letter on our behalf to help us get our credit restored. Complete lack of empathy and interest in decent customer service. Go somewhere else that actually cares about customer satisfaction and not just their own profits!

Ryan and his team were great with the whole process. From the original approval process through everything along the way, it was a simple and straight forward process. Would definitely go through them again if I would ever decide to refinance!