The Harbor Bank of Maryland (Main Branch) W Fayette St, Baltimore

Black owned. Great customer service. Ms. Karen and Ms Sharon (main brach) was great in helping me establish my online acct. Superb!! Glad to be apart of the community. I also worked with Ms Gloria (W.Balt branch) via email to obtain letters and activity reports. Excellent!! Black owned 😉

I called to 888 number to report my lost check card. The agent was able to cancel however he couldn't issue me a new card and I would have to contact the bank branch. I tried doing so but the branches are temporarily closed. Harbor Bank needs to do better. Agents should be able to cancel and issue new cards. I understand closing branch lobbies but still have phone service with extended hours or 24 hr manned telephones. Months ago I got locked out my account and it took days before I was able to reach someone to help me. For these reasons I'll be changing banks

I just opened an account. I'm satisfied with the procedure/protocols.

I’ve tried to be patient because of Covid, as they are a smaller Black Owned bank but the company makes it extremely difficult to bank with them. No pens/paper for night drops outside, horrible hours which they refused to extend despite no one being allowed inside. Customer service representatives work in The Philippines and they randomly block payments for “ fraud detection.” Absolutely nobody will help you on the weekends. Will more than likely be leaving this company soon.

All of my dealings with this bank has been positive.

It seems as if I have a personal banker. When ever I call I am met with patience and grate attitudes.

I had a problem with my business account and Mario at the Harbor East branch went above and beyond to help me out. I highly recommend this bank.

Local back not the best I been too

Welcome To The Harbor Bank Of Maryland!