The Federal Savings Bank N Gainey Center Dr, Scottsdale

I had to share one star in order to get the the place of review - I do NOT recommend Jonathan Hugger to assist you with your loan application.We had an issue that we wanted to clear up before we went forth in the loan. I received numerous harassing phone calls & texts trying to bully us into moving forward with the loan. He was very unprofessional & badgering - so if this is where I file a customer service complaint - here it is. I do not recommend this company by any means - not trustworthy!

Aramis was so great to work with! He communicated with me frequently so I always knew where things stood, closed on time and answered all my questions. Would definitely work with Aramis and the Federal Savings Bank again!

It was a pleasure working with Sean McCann. He was extremely professional and patient while communicating with me throughout this process. If there were any issues, he would handle it promptly. His service has exceeded my expectations.

I had a very rude experience with an individual from your bank. After repeatedly telling him I was not interested in a new loan (VA)he proceeded to continue with its not a loan...again said I was not interested and finally hung up. He then called me back two more times, once on his personal phone. He then started yelling at me, telling me how rude and disrespectful I was. This is not good practice for your bank and if I did want to finance a loan through you, I would no longer care to because of the harassment I received at the hands of your representative.

“I cannot say enough about the speed, efficiency and support Johnny provided throughout the refinancing process. He was always available to answer questions and chase down the various moving parts of process. Unparalleled concierge banking service with a knowledgeable and personable expert! He comes highly recommended!!!!” William M Richardson

The Federal Savings Bank, specifically Marcus Fahey and his team, did an outstanding job for us in refinancing our mortgage! I would definitely recommend them to anyone looking to refinance their home!

Five stars to Randall Baume as he was my only contact in regards to my home refinance. Randall got me a lower percentage rate than any other lender offered me so I borrowed less money and got more money cash back than any other lender offered, all in a timely, efficient manner. Thank you Randall Baume.

Jennifer Katz was awesome, made us save lots of $$$.The entire process was smooth and she helped us every step of the way during our refinancing. I have recommended her services to friends and co-workers!

I was very satisfied with the Federal Savings Bank loan process. They made the process fast and easy. The rates were outstanding. The loan officer was very helpful.

Horrible service. Tried refinancing my home through them and it took 3 months until someone actually got back with me. Once I decided it wasn’t worth my time they sold my information. Do not go through with them. They’re a joke and a half.