Texas Bay Credit Union Hwy, Pasadena

Yovanna Ortiz was very helpful and had great customer service. I was extremely satisfied . I would truly recommend Yovanna as a teller to anybody who is looking to open an account with this Bank.

Friendly location in Pasadena. Ms. Ashley was very helpful. Would recommend to my friends and family if they are looking for a credit union to bank with.

Great staff and service highly recommend this credit union Jennifer was awesome thank you.

I am not happy with their customer service, one of their bankers “Iris Aguirre” typed in my adress wrong in my account so i haven’t received my credit cards in like One month!!! I called and they said they were gonna email me the next day so i could go pick up my credit cards they haven’t emailed me . So i guess they type your information wrong and then don’t even care about you they forget about your problem And now i have to go to the branch and change my home adress that Sucks !! So Now im Thinking about moving to shell credit union !!

Had a good experience getting my car refinance they explained everything thought out the process. Thanks Jennifer

I came to cash and deposit an escrow check to this branch. Not only did they act like the check was a fake (they asked for the original document the check came with and then when I provided it to them they still refused to cash it) THEN the branch manager, Jose, told me "How do we know you won't cash/deposit and then withdraw all the money from your account." Terrible customer service, rude, and I will never come back to this branch. Seriously considering closing my accounts but I am just going to drive the extra minutes and go to the Fuqua branch.

I had an amazing experience with Yovanna. She was so helpful and kind. I got all my banking needs and had me out quickly.

On a Saturday in got in line at the drive through at 11:44, finally got to the teller box at 12:00, FINALLY received my money at.... hmmm still waiting.... at 12:05.... only reason for a 2 instead of 1 is because the teller was nice and funds were correct. Too bad it's not like a restaurant where you get perks for bad service.

I want to give a very big thank you to Ashley J. at the Pasadena location she was very helpful on helping me with my account as I was wondering about certain things about my account. I left with a better understanding and attitude thank you Ashley.

Awesome bank, always have good promotions good customer service. Any help you need they willing help. Had good experience with Yovanna Ortiz awesome help answering any question I had.