Telco Community Credit Union W Parker Rd, Morganton

Susan was awesome in helping me get our camper refinanced at a very reasonable rate and cut my loan time in half ! Thanks for a great experience

I NEED TO SPEAK TO A HUMAN. IF YOU WANT CUSTOMER CARE DO NOT USE TELCO. I have tried to get help over the phone and by email for a MONTH and can't seem to get help. Maybe my money is not important to Telco.

Telco Credit Union in Morganton NC is the best bank to deal with in my opinion. The ladies behind the counter are always sweet and respectful. They never make you feel like they are too busy to take care of your needs. The branch manager, Susan is wonderful as well. She always makes sure she explains everything to us and takes care of our banking needs! I tell everyone about the great service and how respectful I am always treated at Telco!

I have banked with telco for a few years now.. never overdraft and always done great service with them kept my loan paid on time never late. Well last week my wallet was stolen and it had my banking information in it routing # and account # due to switching job (bad on my part) and my online log in info password and user name Bc I'm awful at remembering it.. Well Thursday I seen some activity that shouldn't be there so I went in and had every thing changed Bc it was stolen.. well the crooks had already deposited a altered check I had no clue about and overdraft me 500 plus in my account. And telco isn't helping me track it or anything and wants me to pay it bavk.. sorry bank and no consideration.. they will not help at all when they can look and see I've never even deposited a check thru mobile banking. Be careful everyone. I suggest state employees

I have used telco for my banking for quite some time now. It’s been my first bank till currently. I know telco is now part of MasterCard. When you used to call the phone number for this page it went straight to your local bank and how they could help you personally. Morganton telco is a great help. Their now customer service number with MasterCard is terrible you wait 40mins for someone to even answer then they’ll give you attitude when you’re just trying to know what’s going on with your account. Plus the new cards are really ugly the tap never works.

I have always had do interaction here. All of the tellers are awesome, always going above and beyond

Ok as far as my local TCCU I love them love this bank..But my problem is this..When trying to call now for all numbers they go thru a call center..Its worse than trying to call the IRS to get some thing done..Im mean when you close at 5 and you call the call center at 4 and no one will pick up the phone

A family member applied for an automotive loan. The first visit, she fills out the papers and waits 2 weeks with no response, after calling the bank she says she never got the application which was left with the teller. It was left there because the loan agent left early. Second visit, the loan agent tells her she will have an answer in 20 minutes, but she has another client. So she says I'll call you. Wait 2 days and call back, loan isnt finished and the loan agent is sick. Its been over 3 weeks no phone call, went to another bank and loan was finished with check in hand in under 3 hours. Made me to look like a fool recommended to my family members to switch there.

I spent around 20 years with this group. For the first 15 you could not drag me away. Something changed. I still have accounts with them but they messed up the payment date on an auto loan at the beginning and it still causes me trouble today. They refuse to correct their mistake. I moved to SECU because of too many issues in such a short period of time. Still better than a bank but not what they used to be.

They bank never returns calls. They tell u that they will call it back but they dont call back. I've been waiting for a call for over a week. Cant talk to anyone. Would give zero stars if I could