Technology Credit Union N First St, San Jose

My solar panel loan carrier is Technology Credit Union. My loan open date is 12/3/2020. The terms of my loan stipulate that, "If you make all required payments on time and in full and also pay $xxxx.xx on the scheduled date of your 17th payment, your subsequent scheduled monthly payments will be reduced to the approximate level of your prior monthly payments." My monthly payments have always been on time. Additionally, I made a balloon payment in the amount of $xxxx.xx. The balloon payment and principal portion of my monthly payments combined exceed the required 26% of the loan paid back by the 17th month stipulation. As of June 3 I have paid back 29.6% of the original loan amount. Starting in July my loan payment has been reamortized and increased. I am being told by Technology Credit Union that the principal portion of my monthly payments doesn't count towards the 26% that must be paid to maintain my loan payment. This has been misrepresented by all parties. Verbally, in writing and in emails since the beginning of my loan, nothing has explicitly said my principal payments made each month are ineligible to be calculated as part of this repayment percentage agreement. As per the language from the loan agreement above I have made my monthly payments on time and ALSO paid $xxxx.xx of the principal by the 17th month. Tech CU is using this questionable language to justify collecting a higher monthly payment and therefore collecting more interest from me monthly. It is a purposeful misrepresentation that misleads customers. I do not recommend doing business with Technology Credit Union.

Doreen was super helpful with our Tesla loan and we got an amazing rate! Appreciate all the follow up and concern for making sure we were ready for our delivery appointment!

My father and i spoke with Christine after experiencing an issue with another bank. Christine was extremely helpful and helped resolve my problem quickly. My father has banked here for over 20 years and I have banked here for almost 15 years. Great customer service.

I have been a member of the Technology Credit Union for years and my experience has always been positive. In particular, working with Candy Arnold, Sr. Universal Banker, has been exemplary! Her professionalism, listening and caring for her clients, answering questions on loans, and providing solutions, is so appreciated! She walks you through the loan process and is very responsive. We need more people like Candy; knowledgeable, caring and happy to help her customers! A great representation of the Technology Credit Union!

Do not use Tech CU for a Solar Loan Product. You will receive substandard service compared to other Tech CU products. The call center cant help you. The Solar Loans department doesn't take phone calls and only responds to emails in 5 business days. Processes that would normally be handled online via their website require you to mail checks and documents to San Jose. Tech CU pegs their service fees for Solar Loans to mortgage companies and will charge you $150 to $225 for requests that the loan agreement lead you to believe are free. I have tried to get Tech CU to improve their practices for Solar Loan Members but they stand by the status quo in writing. The specific loan language you will regret is: "Upon request, we will confirm to any mortgage lender that our interest in the Equipment is limited to the Equipment and does not extend to any part of the Residence. However, it is possible that a lender will insist upon repayment of this Note in full before such lender makes a new mortgage loan secured by the Residence" They know that the lenders require subordination and they will drag their feet and charge you hundreds of dollars to process the request. If they are responsive it is only because you spend all day on the phone fighting with them. Good luck.

The banker, Gabrielle Roy, is super unprofessional with poor attitude. I just came here and explained very clearly to withdraw cash and asked her to withdraw it from my checking account, Not from my credit card account. However, she still did it wrong and did the withdrawal from my credit card. More than that, when I told her that she withdraw from the wrong account and need to start over, she gave me a bad attitude and even REFUSED to assist me further as their loyal customer for over five years. She is the worst banker that I ever met in my whole life. Won't coming back again!!

Back in January, I went in with a lot of things to get done as part of my Friday Hustle. I simply had to make a deposit which I knew for which the funds would not be fully available until next Tuesday at least. But a guy named Richard T. who is the Senior Relationship Banker changed the game and made the funds immediately available. Which was unexpected and doesn't mean I now go out and spend it. Especially since this account is my EFA, Emergency Fund Account. The goal for this account is to build to at least 11 months of expenditures saved up. Richard, thanks for the service. Keep you hustle up.

I have been a member of the Technology Credit Union for years and my experience has always been positive. In particular, working with Candy Arnold, Sr. Universal Banker, has been exemplary! Her professionalism, listening and caring for her clients, answering questions on loans, and providing solutions, is so appreciated! She walks you through the loan process and is very responsive. We need more people like Candy; knowledgeable, caring and happy to help her customers! A great representation of the Technology Credit Union!

Always have a great experience. Staff is very personable and helpful. I've been with this Credit Union a while now - personally I think it's so much better than the bank ( that's my own opinion )

If you have any question about your loan then don’t bother calling, they will just tell you to send a message through their website instead of being actually helpful. They’ll tell someone in the other department but can’t transfer them to you. Makes 0 sense honestly