TDECU Pasadena Preston Preston Ave, Pasadena

Without a doubt the most incompetent customer service I've ever experienced. I've been passed back and forth between "departments" with no explanation as to why I'm being charged the same transaction on multiple cards. I plan to withdraw my money and close my account with this bank. Do not make the mistake of banking with them.

The people here at this branch were nice ) Horrible experience!!! Customer Service is poor , people hack into your bank account and you say something be prepared to receive a letter in the mail saying you have limited contact and get threats on police if you visit the branch... I switched to Shell credit and wow!!! awesome, professional and understanding!

Banked here for 4 years. The customer service that I’ve experienced has been great, however their app and website are absolutely infuriating. It’s always something. Not being able to deposit checks, transfer money from my account, or having to wait 1-2 weeks for my check to even hit my account. It’s frustrating and I will be moving to a different bank ASAP.

They have no atm that is working. I had to go way out of my way to find another location As for your response that there was a walk up atm, that is incorrect. Your tellers told me I had to go to Kroger or somewhere like that.

I've had nothing but good experiences at this location. The staff always professional and easy to approach. I use it for personal banking and financing for my car and motorcycle. My only complaint is the ATM which part of the time doesn't accept my cash deposit or not working is why I prefer to go through the drive-thru or inside with a teller. Currently its removed due to vandalism. Been banking with them for just over 3 years.

Great credit union! I've been a member for over 3 decades. My only complaint is that you cannot call a specific branch to discuss issues/services specific to that location. Not every branch provides the same services, and they do not have many locations convenient to me. It is more annoying now that they will only see you via appointment. I have had to schedule an appointment on my only day off to travel to a branch that was unable to help me only to return home and reschedule an new appointment at a different location.

Stay away. Terrible customer service. Interest rates are higher than other banks, customer service is awful. They falsely report payments late, lower your credit score. and raise the interest rate. They need to be investigated by the Feds for fraud!

Alberto was such a great banker!. Me and my husband opened a joint checkings account. he answered all of our questions. Great attitude and professionalism. We're satisfied with the service he provided!!.

They keep locking my account down for no reason. I was all over north Texas last week and they did not question one charge; but I come home and my first tank of gas in Houston area and I am being locked out. I get it unlocked for fraud to lock my account again the day after and make me go over 20 questions not once but twice and the automatic system tells me that the number I have on file (that they called me on) is not on file. This gas situation left me in very bad dangerous place with me unable to use my account; life endanger and all they say is “I sorry for the inconvenience “ and take their sweet time help me. As soon as all checks clear I will be moving my money to a safer place. Normal activity they tag as fraud....fraud activity they tag as normal. Beware who you let take care of your money,

I haven't really gone inside this branch in a while. The only time I whent inside everyone was very polite and helpful. The only reason I always use this branch is because it has an atm that excepts deposits. I've been to a couple of other branches and none of their atm's have had that feature. The only thing I don't like is how far away from home it is.