TDECU Lake Jackson FM 2004, Lake Jackson
1001 FM 2004, Lake Jackson, TX 77566, United States
https://local.tdecu.org/tx/lake-jackson/1001-farm-to-market-2004.html
- Saturday8:30AM–12:30PM
- SundayClosed
- Monday8:30AM–5PM
- Tuesday8:30AM–5PM
- Wednesday8:30AM–5PM
- Thursday8:30AM–6PM
- Friday8:30AM–6PM

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- Payday Loans
- Installment Loans
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- Personal Loans
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- Check City
- Check Into Cash
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- PAYOMATIC
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- The Check Cashing Store
- TitleMax
Services
- Checking Accounts
- Savings Accounts
- High Yield Checking Accounts
- Money Market
- C Ds
- Retirement Savings Accounts
- Credit Cards
- Auto Loans
- Personal Loans
- Student Loans
- Mortgage
- Homeowners Insurance
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Reviews
A
Would give zero stars if possible. This banks credit card department is a joke. I don't even know how it stays operational with the level of stupidity demonstrated each and every time I call, which is a lot considering they can't even handle simple tasks. I have been involved in the same dispute case for over 3 months with no resolution because they don't know what they are doing. It is mind-blowing how inept Cardholder Services really is! Never get a credit card through them!!!
This is not what you should expect from TDECU. We are sorry to hear that we were not able to complete your credit card request. Please email us at [email protected] so we can learn more and resolve this for you. We look forward to hearing from you. - TDECU, Your Credit Union
D
This is the worst possible banking institution in several ways, take your hard earned money elsewhere because it isn't safe there. They do not value their customers and you can forget having any sort of baking relationship with them, you are just a devalued number and the employees are rude and ignorant.
We are sorry to hear about your recent experience. What you shared is not up to our standards and we will send this feedback with our team at Lake Jackson. If you would like to tell us more about your latest visit, please email us at [email protected]. Thank you for taking the time to share your review. - TDECU, Your Credit Union
R
Absolute trash. Their customer service never knows what they are doing, their online banking never matches their paper statements. I had a mortgage ill be switching to another company because they keep telling me i owe different amounts on a fixed loan and no one can explain why and i always pay on time. Yelp has 65 reviews and almost everyone is 1 star and says would give 0 if possible had i known i never would have used them. STAY AWAY!
Thank you for sharing this feedback. You should always be able to count on us and your recent experience is not up to our standards. We will share your feedback with the appropriate teams so we can make the required improvements. In the meantime, please feel free to email us at [email protected] if you would like to discuss further. We appreciate the honest review. - TDECU, Your Credit Union
C
I'm standing in line right now, it's 2PM on a Thursday and the line is to the door. There are NINE empty teller spots!! This line is barely moving, for a Thursday where the traffic is heavy, you would think more people should be here. Maybe hire more people?? Since standing here there has also been 2 people just walk pass the line and walk right in the double doors, they stand behind whoever is in there, and get to be seen right away. The lady in there does not tell them to go to the back of the line, either way this is ridiculous, I hope to make a better review next time I have to come in here.
Thank you for the review Craig. We'll be sure to pass this feedback on to the appropriate people at this location. Please email us at [email protected] if you have any other concerns. Thank you for being a Member of TDECu, your credit union.
K
Under staffed for Such a large institution have to wait in lobby but no one to wait on you!! Definitely going to move to another bank!!
Thank you for sharing this feedback. We apologize about the long wait time. We always strive to serve our Members in a timely and efficient manner. Your feedback will be shared with our team and we will work to make the necessary improvements. Thank you for letting us know. - TDECU, Your Credit Union
S
The worst service. If you work a 9am to 6pm job your out of luck. They promptly lock the lobby at 5:00pm. Hours of operation or inconsistent with the drive Thru. So ,my last hope to do a simple cash deposit was the atm, but of course the atm was out of service.
Hello Stephen, all TDECU locations are open until 6pm on Thursday and Friday and most are open Saturday as well until 12:30pm. The hours of this location for both the lobby and drive-thru are accurate on Google, TDECU.org and our social media sites. Please let us know if you have any other feedback by emailing [email protected] or calling us at 1-800-839-1154. Thank you for being a Member of TDECU, Your Credit Union.
F
Edit: I am changing my 1star to a 5 star because after posting my negative review the bank reached out to make my experience right. They did. I would recommend them. If I wanted the hassle of moving banks then I would ditch this bank. We use to actually receive a decent dividend but now it is literal pennies. Guess I'm not wealthy enough for them to care. And don't bother asking for any type of loan because they probably won't help us out. I have been banking here for over 20 years and their terms for a loan just to purchase land or a vehicle is outrageous. They need to go back to what they were before they allowed just anyone to bank in their CU.
Hello and thank you for your feedback to us. We would like to apologize for your negative experience and make it right. Our credit union Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU will be much improved. Please contact us at [email protected] with any additional details; we’d love to hear back from you. You can also call Member Care at 1-800-839-1154 for assistance.
S
I understand the lobby hours starting at 8:30am but the drive thru hours should begin at 7:30am for those who need to be at work by 8am. Not very considerate of your customer. Please reconsider your hours soon. Some of your loyal customers may need to change to a bank with better hours.
Hi Sonya, thanks for the feedback about the credit union's drive-thru hours. On Thursday and Friday the drive-thrus are open until 6pm to allow those Members that need extra time to visit the Member Centers. You can also use digital banking for remote deposit and other common transactions. If you'd like to share more feedback you can email [email protected]. Thank you.
C
I have a auto loan I attempted to make principal payments was told by the bank manager last year 2019 in order for them to accept PRINCIPAL PAYMENTS I can't send checks from my banking institute to them I need to mail in a personal check or have a savings with them and post it that way. I started sending personal check along with my coupon stating PRINCIPAL ONLY well I happened to notice one in April was not posted correctly wish I had caught it earlier because now they say it's to late to correct it. This is the worst loan experience I've ever had I don't just have money to waste on your 6% interest rate wish I had not got into this auto loan be careful folks.
Hello and thank you for reaching out to us. We would like to apologize for your negative experience and make it right. Our credit union Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you. You can also call Member Care at 1-800-839-1154 for assistance.
T
TDECU has terrible service. The workers are unhelpful and the supervisors are rude. If you are having problems with this place, the best thing to do is end all business and go elsewhere. It does no good to file a complaint because they will act as if you did wrong. I applied and got a pre approval for an auto loan. But when I turned in a vehicle for processing it took them so long I kept losing out on the vehicle because they sold it. The loan officers are very bad about returning phone calls or answering the phone. Everytime I had to complain to whoever answered the phone, they would sent a message to them that I was complaining, then they would call like they are so busy. Thought asking for supervision would get me somewhere, boy was I wrong. Her tone of voice was like she was about to tear me to pieces for complaining. She told she would have it done by closing or in the morning. Two days later still haven't heard from her. Sent an email to the address they post on their generic response to complaints on this post and that did not get any results either. Nobody knows who is in charge overall supposedly to file a complaint with. This place sucks, cut all busy with these people before its too late. To TDECU... don't send me that generic response. You have all my info if it really matters. Update 12/22/20..Don't try and make it look like Im upset over not getting a higher amount. I had to track down a manager, spent several days trying and thanks to one person I had excellent dealings with before. The review was posted well before I talked to anyone. Your service sucks so deal improve it. And what you posted here as a result just shows how unprofessional you guys are. I just finally talked to the manger I tracked down on 12/17/20 which is when you denied my increase. Just own up to you guys short comes. That's the problem, instead of fixing them your making excuses and condoning in the poor customer service. If you go after the problem like you tried coming for me then TDECU could be a better place. But obviously the problem starts at the bottom and goes all the way to the top, as per the "Owners response". UNPROFESSIONAL......
Hello Tray. We did receive your email and sent it to the loan department. We were informed that a manager has previously spoken to you about your auto loan and why we were unable to approve an amount significantly higher than the pre-approved amount. If you need assistance further you'll need to visit us at your nearest location.
Personal loan Providers Nearby in Lake Jackson
- Personal Loans
- Payday Loans
- Title Loans
FAQs
1. How Can I Connect TDECU Lake Jackson?
In order to get related with them for loans, you can dial this phone number +1 800-839-1154, or you can direclty seek out loans from the Internet. If you need any loans like bad credit personal loans, you can click this place, which will be quicker.3. What Sort Of Services Can I Get from TDECU Lake Jackson?
TDECU Lake Jackson also provides these loan types shown as '- Personal loans
- Checking accounts
- Savings accounts
- High-yield checking accounts
- Money market
5. Is TDECU Lake Jackson an Agency? Or a Lender?
TDECU Lake Jackson is a Credit union. Or you can directly find CocoLoan, which is an online loan broker, can help you establish connections with 100+ lenders to get various loans like guaranteed installment loans with quick funds.
2. What's The Location Of TDECU Lake Jackson?
TDECU Lake Jackson is located at 1001 FM 2004, Lake Jackson, TX 77566, United States. If you wan to visit them personally, you can check the map to find a way to get there.4. How Can I Secure a Loan at TDECU Lake Jackson?
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The best way is to discuss with your lender at first and deal with the issues for both parties.7. Can TDECU Lake Jackson Provide Title Loans Online?
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