TD Bank US, Murrells Inlet

We had a horrible experience at this location. Without going into every detail, the employee promised a promotional bonus if we opened a certain checking account. When we did not receive the bonus, we asked about it. The employee lied to the manager and said he never promised to add the promotion and that he informed us that it was for online accounts only. The manager said he would try to handle the situation. He promised over and over to keep me updated. He never kept in touch as promised. Finally, after almost 2 months I asked why he would never call me back like he said, I was told that "usually people would have dropped it by now". Needless to say, he never worked it out. TDs corporate customer service then told me that they cannot override a managers decision. I only share this experience so that hopefully it will save someone else in the future.

Went to this bank to open account. Manager said I would have my money is 2-3 business days. Here we are 5 business days later still not in my account. Furthermore manager said he would contact me regarding an issue I was concerned about never heard from him. If I decide to keep banking with td it will not be at this location.additionally I wasn’t treated that great at the bank. If I had more time in my life I would of just left.

TD Bank on Highway 17 Business in Murrells Inlet is a well managed bank branch that makes banking simple and easy. I like all of the features that this bank has and I was able to do everything that I needed to do without any problems. Good bank to stop by when you need it.

We used TD back up north and continue to use the Murrells Inlet Branch when we moved south. The staff at the Murrells Inlet location were very helpful when we arrived in getting out account in order (new address etc). We have found them to always be friendly and easy to deal with.

Gave a lady teller my check to deposit to my account and have not seen it shown up in my account after a week. Called many times without anyone picking up the phone and when there's one answering the phone (it was before 4PM) they throw me to 24/7 customer service line number. I felt like they are hurry to go home while still in business hours. When I called again, a lady supervisor informed me that they could not find the check, which was so easy to say and to me is an unprofessional excuse. They did not put enough effort to track and find out, they may have dropped it or thrown it away and I received no apology from the supervisor, how great the customer service! Now that I'm thinking to switch to another bank that provide better service. Congrats!