TD Bank NY, Suffern

So the bullet proof glass is apparently not good enough protecting the bank teller from contracting COVID-19. How do they then expect a piece of cloth on my face to do the job? I wonder.

This is without a doubt the worst TD Bank I have ever dealt with. The customer service is horrible and nobody knows what they are doing. I had a simple issue, I have 2 accounts with them. I needed a new debit card for one account. They closed one account and gave me a replacement card for the wrong account. It was a complete nightmare and nothing but aggravation. They did not even apologize for the mistake and inconvenience, There excuse was they are short staffed all the time. AVOID THIS BRANCH!!

I went to the bank to deposit 2 checks, this should have taken 2 minutes, after spending there 30 minutes I just left. i have never had such a bad experience. I tried depositing the check at the ATM it didn't work, I went inside, 3 bankers are sitting there, but they are not helping people who walk in to the bank. One teller was trying to help the people. he went to the back just for 1 minute he didn't return before 10 min, i went to the drive truth i saw him at the window helping drivers and just letting heng all the people in the bank. i just wasted 30 minutes and i left.

Atm is down way too frequently. When it tells you "they're working on fixing it", they aren't because no one is present. Also never enough staff to help everyone. I only ever see 2 or 3 people tops. Going to Jersey is much easier because they function like a normal bank.

I could pin point the employee that mistreated me however I will not sink to that level. The customer service here from (some) employees is god awful. I never been to a branch where you seek help and you are being cut off when speaking and undermined. Also when an error is made on your end do not penalize your customers as if they are lying. PLEASE work on your customer service skills I will never return to this location again & have since closed my account all together. “ Treat others the way you want to be treated”

They have 1 person in the bank working no service whatsoever. They blame it on covid but we all know TD is known to be understaffed even before covid times, they dont mind your waiting for hours till you get help, it's their way how to make money to save on expenses, but this location is the worst. Keep it up td till we send you all back to Canada

Worst banking experience I've ever had. Long , long wait at the drive up window, more than thirty minutes before I just gave up and drove over to the TD bank at the Interstate Shop Center, Ramsey. Completed my transaction in less than five minutes. This is the second time this happened in the last week. I'm rating this as one star because zero stars is not available.

ZERO accommodations for customers during this pandemic. ZERO. As they say, intelligence is the ability to adapt to change. I needed to wire money for an important deal, no appointments given, line for the drive thru is endless and apparently incompetent people working there. I don't know if it is just this branch or if TD simply failed its customers.

Went to the bank at 12pm on a Friday and the door was locked with no one inside. I'll have to drive to the other side of town to the other TD run by professionals who stick to their posted hours.

Worst attitudes, and you are supposed to be serving me, you have my business and they give you an attitude with their lack of professionalism. Absolutely disgusting. Will be switching banks.