TD Bank Queens Blvd, Queens

This TD Bank location has been my go to for the past few years. If you want to speak to the teller, there is usually a wait. I almost always used the ATMs so I didn't mind. I didn't really have any problems coming here up until a few weeks ago. I get a call from the TD Bank Fraud department notifying me that I had hundreds of dollars withdrawn from my account. I get a case number and was told to just go to the bank and get a new card and expect a letter in the mail. This is the first time this has ever happened and TD Bank has done a terrible job in guiding me through the process. After an entire week of expecting a credit to my account and a letter in the mail, I received nothing. I call the customer service and they tell me that there was no charges being disputed! They then proceed to let me know that there was no claim started and that they would begin one for me. I was told I had to wait another 7-10 business days apart from the week I had already waited. To top this all off, I called the 112th precinct in Forest Hills and without even giving much information, they asked me if I had come to this 95-25 location recently. As soon as I said yes, they let me know that there were skimmers placed at the ATM's here. You would think you could trust a bank's ATM! As soon as this is all resolved, I will most definitely be cancelling my accounts.

The staff are generally all slow, uncourteous, and unwilling to help. As someone below stated, one machine or other of theirs are always broken. However, when their atm failed to register the money I deposited, no one provided any help other than tell me to wait up to two weeks while "the people who service the atm counts the difference of money I put in." Why would it take two weeks to count the difference? Even the staff stated that their atm machines are constantly breaking down, yet they have not implemented a better method to resolve these atm issues for their customers. This pisses me off the most. I have also stopped by a few times during lunchtime to use their other services (sending wires). This branch is highly disorganized and can't even sort their clients properly. They literally ask all those coming in that need assistance to sit in the little makeshift waiting area and then come out and take whoever they see first - they don't make sure to serve those who came first. How hard is it to get a sign in sheet going and then call people on a first come first serve basis? Or ask them what they are there for and call them categorically as they are up? Instead, every time a representative is free, everyone does a mad dash to them and the rep just goes with whoever runs over first as everyone is rushing to go back to work. TERRIBLE.

Your Money is not safe at TD bank !! The cashed a fraudulent $7200.00 + over 2 months ago as of 08-21-19 We keep getting the run around! This is after they admitted that it was there mistake! If you value your hard earned money stay Away from TD Bank

Need to get 1099 form.1 person only working, other 2 doing God knows what, chatting, roaming around but not WORKING!!!! people are waiting!!!!!60 min wait to get 1099 form?! You’ve got to be kidding me!!!!No one even looks interested in checking in on customers!

Thanks to Damir Tasmagambetov from customer service. He is qualified and organized. He helped me quickly.

Rozelin are terrible teller. Very rood!!!

2 Stars only because the actual branch is ok, But as far as TD bank goes, they kick you when you are down, and dont stop kicking till you are so broke you dont know what to do. I got a 105$ overdraft fee, because i transferred a few dollars out of my account (while there was money in the account,) and then a day later, a pending charge hit, making me negative. They claimed the pending charge came out first, so i paid one overdraft for that, and 2 overdrafts for each of the 2 or 3$ transfers i made. Customer services says they cant give you back more than 2 overdraft fees a year, as if you are asking them to give you money, as opposed to asking them to just not take it from you. Closing all my accounts as soon as i can get them out of the negative.

Kamrul Islam is great ,very fast and professional also he always help me a lot 😊

Clean and nicely kept bank. Staff do their best to help you out in any way they can.

SLOW SERVICE. They have only one notary. Rude employees. Ridiculously long wait for no reason. WORST TD BANK EVER- no sense of customer service. Don't waste your time here.