TD Bank Wilson Blvd, Arlington

This has been my go to branch for years and for the first time I’ve had the worst experience which is very unlike TD bank . Im extremely concerned as this is my home branch . The self proclaimed manager named “Puneeth” for June 14th on duty was extremely rude . The fraud team asked me to connect to the branch and dispute transaction . I went there and the branch manager told me the transaction was reversed and no dispute needs to be filed . He was just about to issue me the new card and then changed his mind and started lashing out and told me to go to a branch that served me better when I asked him why he wouldn’t release the card . I’ve been banking here for 3 years and this is completely unexpected from TD bank . I will escalate to my highest ability and put this in consumer burueau . How can a customer be kicked out of his own branch by a manager clearly on a power trip.

I’ve been a TD customer since I was 15 and had a student account. In almost every experience I’ve had from New York City to Burlington, Vermont, staff gave great customer service. That’s why I was shocked by the rudeness, combativeness and inhospitable behavior demonstrated by the gentleman ”assisting” me on Friday, November 26 2021. From second guessing me, and trying to goad me into “going on the website” to taking a rude and dismissive tone when asking routine questions - my experience was miserable. I don’t think I’m going to return to this branch, and unless you’re using an ATM - I’d suggest looking for another better run and staffed one.

That was not convenient at all. It took them 1.5h to open a simple checking account. The deputy manager Maria is kind and knowledgeable, but the guy helping me was absolutely incompetent. I am sad to say that because he was trying hard. It was a terrible consumer experience and if I had more time to waste I would seriously consider changing the bank! I am normally not a guy posting reviews online, but that was seriously frustrating!!

Ironically, so called "America's most convenient bank" has been the most inconvenient. Some 80% of the time the ATM works for everything except cash deposits. Yet for my account I'm expected to maintain $100. I was told conflicting information as far as avoiding fees, but at the end of the day, the bank was the closest to home but I would not sign up under the terms I did had I known of their inconvenience. I wouldnt sign up with where I can't make cash deposits whenever I want. The manager was apparently never available and it took way too many days to finally get a call back. She was unable to refund 2 fees of $15 (due to false info and inconvenience as explained). When she finally called back I said I would close the account if I was being charged for inconvenices. She claimed I was at fault and no refunds were given. My experience with other locations were fine, I went out of my way to walk or ride 2 miles to the next branch location at times the Ballston ATM didn't work. It's just that I got false info and they for some reason can't maintain their ATM machines, and I literally have to pay for their inconvenience. If you're using the location and consider this one because of its convenient location to Ballston Metrostation and, maybe you should think twice and/or double check any info given to you about fees and maintenance pertaining to specific accounts. That is experience with "America's most convenient bank"...

Great location but terrible costumer service very rude & slow and Td bank is actually the best bank but this branch is definitely a no go

Terrible customer service, just great bank to avoid!!! In any other TD bank everything work's fine and quick but with this bank you will always have some trouble.

Extremely happy with this Bank All employees are professional, friendly and very helpful. Had a lot of help by Adam he is a good guy and does a great job!

Great awesome service especially Marie She the way of explaining it’s awesome I am in business I will recommend highly for business account in TD bank

Customer service is too bad, they are slowly