TD Bank Lafayette Ave, Hawthorne

I was at the bank in Hawthorne, NJ this morning before work and was met at the door by very friendly staff! My issues were resolved quickly. Even when the tellers at the front end being busy took the time out to make everything right! Thank you your doing a great job. I always come here when I need assistance with my account and will go no where else. Thank you so much! Your the bestest!

Best experience I’ve had at a TD bank— Vincent was extremely quick to help us out and solve my issues. He was very kind and helpful, answered all our questions and went above and beyond with his amazing service and knowledge.

Elliot helped me greatly with working on my mother's account (as I am POA) as she is going through a terminal illness. He made sure I received all the statements I needed and helped me fast and quickly with anything else. Highly recommend this bank for any of your needs.

Horrible customer service by tellers. They are just rude and make you feel like you are just bothering them. I am now driving 2 additional minutes to the Fairlawn branch.

Elliot is an absolute pleasure to work with. He always has a smile on his face and is always happy to help. If every bank had an Elliot, the world would be a better place.

TD Bank back dated a check to make it bounce when funds were available. They bounced a payroll check for one of my employees despite the funds being available. I had to run to the bank and wire the funds from the account the check was on to the employees account in a different state. The check showed up in the account on a Saturday when there was ample money available to pay for it but they back dated it to Friday when we had confirmed that it hadn't come in. There was over 15,000 available on Saturday and 16,000 available on Monday when they made the decision to bounce the 12,000 check. They seem to have entered the wrong date for the check date and then bounced it despite the fact that funds were clearly available. Then when asked about it the branch which said on Friday that it hadn't come in, simply blamed their "back office" like they have nothing to do with anything. And the fact that I've been there for 15 years and do over a million dollars in transactions per year wasn't even enough to get anyone to care at all. They made up excuses and tried to blame me. I had to go in and wire the money that had been sitting there the whole time to the employee that they bounced the check to. Nobody at the Hawthorn NJ branch ever apologized at all. Not even a lame attempt. They didn't offer to return the fees or pay for the wire transfer or stopping the check so it couldn't come back and be taken out again. They blamed the back office and made excuses. I stayed with Commerce even though I moved an hour away because I loved them and they were great for a long time. Unfortunately TD Bank's attempts to make the service more efficient seem to have taken any power away from the people that were good. Commerce was an awesome bank, but TD Bank is definitely NO Commerce. I guess no bank is perfect, but even when it's obvious that they made a mistake they clearly handled this horribly and only made it worse. The mistake was bad, but the response (or lack of any response) was equally bad! Find another smaller local bank because TD Banks has clearly changed into a big bank with a big bank attitude! They kept the same hours as Commerce but that seems like all they have left from Commerce Bank. TD BANK is clearly No Commerce.

Terrible bank with with an even worse branch staff. Bounced a check after telling me the stop payment was not placed using the 1800 CSC which tool an hour to get thru. This bank & branch is just good for one thing taking your money via fees and or the extinct thief coin counting machine. FIND ANOTHER BANK

Great staff very helpful specially the store supervisor Elliot very professional the word no doesn’t exist in hes dictionary he will do anything to help you out and in a timely fashion highly recommend this branch mostly because of Eliot he makes that branch better than it already is

Elliot is the best. Put off going to lunch when he saw me walking in. Elliott has provided me with the best customer service that I have ever received.

No parking and no one inside the bank ,so I go to the drive thru, super slooooowwww OMG is like kids running this bank ,worst TD bank so far.