TD Bank College Rd, Wilmington

Like a different customer here said, we signed up for a promotional offer by opening a checkings, savings, and credit card through TD a while ago. Now it's time for me to close the accounts; they will not allow me to close the accounts online, even though that's where I signed up for them. They won't allow me to close them over the phone. Lastly, I'm having trouble closing them in person. They're saying they can't prove who I am. I even brought my passport in because I had read the other negative reviews, but that isn't good enough for them. Finally, they sent a confirmation number to my phone, and that was good enough I guess? They asked for a vehicle registration and insurance card with my name and address. The main point here is that it was incredibly easy to open the account online but is incredibly difficult to CLOSE the account. I live 2 hours away. Why would they send promotional pieces of mail to areas in which they have no banks? That smells like a scam to me. Beware.

This Bank is a joke! I came to this location to open a business bank account and was greeted with very poor customer service from two different tellers. I feel like I was being racially profiled because I’m a black business owner. Granite my business is out of PA, I temporarily live in NC and could have moved to the area for all they knew. I was not even asked much information, just turned around being denied a bank account. I have never in my life experienced anything like this and I would NOT bank with this establishment. Its no wonder these people have 1 star reviews. The manager Amber was no help either and I was told by Amber they don’t have a corporate number. All banks have Corporate contacts how else would we be able to complain when being treated unfair? I will get to the bottom of this, this will NOT be the last time they hear from me. The most convenient bank, they are a joke. From the looks of it they need clients so I’m confused why I was denied a bank account and I was depositing 20k today. Their loss…

Well until just a month ago I would have thought TD was a pretty decent big bank. I am writing this review because of what recently happen to my wife and I. To put things simple don’t trust what they say on the phone what so ever and never do any type of exchange transfer with this bank if it can be helped. Thanks to a manger named Steven my wife and I lost over $1300. When confronted with the situation we were simply told he could do nothing. This happen because I called and asked what the exchange rate was, he said market exchange rate not being clear that it was the “TD market” rate. The difference was 3 cents on every dollar it’s a big difference when exchanging larger amounts of money. Overall this killed all since of trust with this bank. We closed our accounts because of it. This is thanks to the Wilmington, NC TD on Collage Road.

My husband and I opened a cross border account from Canada, since we have a TD account already there. Once we came stateside and took in the necessary papers needed to link all accounts, our account here was locked. We found out the problem and took in the necessary papers requested and a week later still locked out of our account. Have called several times and was told we would receive a call back and 24 hours later nothing. When we go in there is hardly anyone there and only 1 teller or person that can do anything aside from that of a teller. This is not how one conducts good business and yet we cant access funds that we need.

My husband and I went to TD Bank in Wilmington NC on South college rd to open up a business account and we met with Amber McMullen assistant vp, and store manager she has the WORST CUSTOMER SERVICE EVER!!!! She treated us as if we were criminals she had a terrible and nasty attitude she looked our business license up with the state of NC and she was given the tax ID and DL's and our car insurance paperwork (why you need car registration or insurance information is a bit much, but ok) but still said it wasn't enough she referenced and insinuated that people(us??) still fraudulently set up accounts SO WE TOOK OUR BLACK OWNED BUSINESS TO WELLS FARGO and had absolutely no problems. TD Bank you need to do better and Amber smh!! Shame on you.

TD lied to customers about foreign exchange rates. I transferred 63783.43 Canadian dollars to my daughter in February 23, she asked TD branch near her. TD manager said that change rate is currently market exchange rate, but it was TD's market rate, which is way worse than market rate. TD took over thousand dollars advantage from us.

Kind of embarrassing that you all have an 8+ month pregnant lady holding up the place. I'd personally feel embarrassed if I was in charge of the installation. Hiring people isn't difficult, you just have to offer decent pay. Which, clearly you are not.

10 stars for this bank if I can. Their are people working in this TD bank are very friendly and helpful. Especially Mr. Caleb, he very nice and friendly. Even I lived 2 hours away from this TD bank but I always come here if I need them for help. Thank you for all staff of TD bank in Wilmington, NC.

Banker named Dominique (I think) closed the wrong account that I was supposed to get a direct deposit payment into the next day. Told me there was nothing I could do to fix it and just to update my account # thru my employer. Called TD Bank and they are able to see the pending deposit, they where able to transfer it to my other account with only a 1 day delay. Overall super unprofessional and extremely incompetent to close the wrong account, and then basically tell me to kick rocks, when if he was knowledgeable at his job he would've known there was something I could've done. Also they never answer the phone on the first call. My experience with TD Bank as a whole is polar opposite to my experience with their brokerage. Lowsy customer service, and incompetent employees.

Been a loyal “TD Banker” for many years, I have visited locations in many states as well. Kate and her associates have no doubt given me some of the best customer service I’ve received out of any of the branches I’ve visited to date. When I came into town, one of the associates referred me to a number of local businesses that may be hiring, and that was huge. Just when I’m getting ready to leave town, the manager was very helpful in making sure my last visit here was as pleasant as could be. I only hope I find more branches like this one in my travels. Thanks again TD in Wilmington, it was a pleasure doing business here!