TD Bank Jackson Ave, Pompton Plains

This is the worst bank I have ever dealt with . Besides TD banks disgusting money stealing transactions , this branch has an endless supply of incompetent tellers and branch managers who’s goal is to make your daily or weekly transactions as painful and time consuming as possible . The tellers here will take your transactions (deposits/withdrawals) and disappear for 30 to 45 minutes at a time with no explanation and no sign of the transactions completion. Do yourself a favor , there’s a chase bank that’s not the greatest by far but definitely better than this branch, take your money there , your time won’t be as wasted as this bank wastes your time. TD sucks !

Never had a bad experience with tellers, but managers are completely incompetent. Once took over 4 hours to send a wire even though there was no one else waiting. Switched banks due to issues like that.

Would give negative 5,000,000 stars if possible. This location is absolutely terrible. Moved to the area 2 years ago and this is the closest location, otherwise I would never use this bank. Why I haven't switched my accounts to Chase or Capital One yet is pure laziness on my part. Every time I go here, there is one employee servicing a line of at least 5 people, taking on average 20 minutes to make a simple checking deposit. Garbage litters the lobby by the ATM. Tellers that look like they just took xanax counting bills with a dead-eyed look. The drive through features jagged curbs which literally puncture your tires with the slightest wrong turn of the steering wheel. America's Most convenient bank huh? I strongly suggest TD 'conveniently' upgrade this location ASAP. It doesn't matter how many recent college graduate branch managers they hire and fire here within a matter of weeks here, this location will NEVER improve.

Very convenient. 24/7 access to ATM. Staff friendly and helpful. Always cheerful and happy to see you. Genuinely feels like a small town bank. The only problem I have with them is a lack of ATMs anywhere but the bank itself.

I wish i can give anything less then 1 star. Worse branch, they are always short staffed, never open for walk ins. If you are lucky and they are open you will get some really rude tellers. I don’t know what else to say

It's a decent bank but sometimes they take too much time in line. I mean you will see only one person helping customers while others are pretending to do something

The slowest drive thru ever! Do not recomend that location to anybody. There were 2 cars in front of me and it took 35 min to make deposit!!!

Absolutely HORRIBLE ! Stay away from this branch. The Manager doesnt know anything, he is completely incompetent and has a nasty attitude. I would give this place -5 stars if I could. The manager can't answer simple questions and blames the customer for his completely incompetent behavior.

Most of the time good. Leaving a 3 because it wasn’t nice to see an employee sprint to the door (literally) to lock it before I walk in. Not “America’s most convinient bank” right there

Rarely enough tellers, to ensure a quick visit. Some managers not well informed or helpful.