TD Bank Merrick Rd, Rockville Centre

I came into get a letter notarized. There was 1 person in front of me…the only notary in the bank had the audacity to tell me she’s leaving and there’s a 45 minute wait for her to finish up her other work before she can help me! ZERO STARS! I closed 1 of my accounts IMMEDIATELY as the other had pending charges ! There isn’t a lack of banks ANYWHERE but an extreme lack of customer SERVICE! No manager available as usual!! As it turns out, I went to UPS and guess what??? They have a notary and guess who got their letter notarized and as I drove around the block to TD the notary is gone for the day! Not even 15 minutes after I left the bank….this situation escalated to management! *****update****** The branch manager reached out to me to discuss and offered me a credit for the situation so I am up-ing my review to 3 stars, but at the end of the day my experience with TD was extremely disappointing and I have transferred my savings elsewhere

Mr. Kenny always has a great personality and a smile. He makes you feel welcome and attends you quick. You be in and out in no time. 😉

I WENT TODAY THRU THE DRIVE THRU...NO CAR JUST WALKED. AND THE LADY AND MAN AT THE WINDOW WAS SO SUPER PROFESSIONAL AND SWEET. AND JENNIFER THE MANAGER WAS SO HELPFUL AND SWEET ON THE PHONE. I HAD NO COMPLAINTS AT ALL. VERY KIND STAFF. THAT WILL BE GO TO BANK FOR NOW ON. THANK YOU. SINCERELY -Vanessa Maldonado

Tried to close my account they had every reason as to why I couldnt close it THAT day and had to come back I am completely disgusted with the attitude from the staff there if they cant treat people with some respect how can I trust them with my money bank elsewhere do yourself a favor

Very knowledgeable staff at this location.everyone seems to work as a team and are always willing to give a helping hand.all this leads to a pleasant banking experience.

Horrifying bank with zero customer service. I’m switching to the first national bank of Long Island. I hear they actually care about their customers.

This is the worse on a Saturday!!!! How do only have 2 tellers working and just a bunch of people walking around?!?! RIDICULOUS!!!!!

The people are very polite and very helpful