TD Bank Mill Rd, Seneca

I have been with this bank for 6yrs, never had a problem, always friendly & willing to help me with any concerns that I may have. However this wk I had a couple of fraudulent charges on my account & I went into the Seneca branch to dispute the charges & close my account. I was lead into the office of Brianna Lynch, which happens to be the Bank Manager and I have never been treated so awful by customer service in my life. She refused to close my account & open a new account, stating that that issuing me a new debit card would solve the problem. Her attitude, her tone & lack of concern for the safety of my account was unbelievable!! Im still stunned by how I was treated!! This person does not deserve the title that she holds& clearly needs to be educated in customer service. She argued with me over closing my account & just was not gonna take the time out of her day to do so, even at my request. She treated me very nasty & I'm not done yet. On the bright side, the rest of the staff is very friendly & willing to meet your needs.

Big thank you to this branch and Jeff especially for his courtesy, patience, and professionalism. I would be glad to do my banking here considering how well they treated me.

Very friendly staff! Have helped my mother and I get an ATM card on the spot which is very convenient since she has Alzheimer's. Highly recommend this branch.

They say that TD Bank is the most convenient Bank of America. Convenient my butt! They don’t have branches in many states and you have to go out of your way to get there. So glad I’m with Chase now!

Good bank for the most part but much better when you get one of the white girls....either Les or the skinny one otherwise your going to have to deal with some aggravating condescending behavior! They are so much more knowledgeable and professional🤷

The worst customer service I’ve received over the phone. I’ve been in once and they were nice however when I called about an issue, I talked with an extremely rude woman who wanted to argue with me and tell me how wrong I was about an incorrect charge on my account. I will never get help from this branch again.

Nice bank except for the pet policy. We don't like pets in places of business.

Its a hit or miss with this bank; sometimes, the customer service is good, sometimes deplorable.

TD Bank has been increasing the monthly fees for customer's.

Very good service excellent bunch of ladies on staff Ty ladies