TCU Allisonville Rd, Fishers

I was racially discriminated at this location when I came to make a deposit. The teller placed my check on hold in savings for 7 days with no explanation and was so rude. I called customer service to get clarification and there were no notes on why and when I explained the type of check I had, customer service was so apologetic because there was a protocol the teller was supposed to do, but it was her discretion to put my check on hold. Going forward I will stick to going to my bank by home. People of color this location is not for us. UPDATE: I gladly appreciated the area manager reaching out to me yesterday, that is the first and I had to share. Just a note to people, even when things appear wrong stay humble, kind, and understanding throughout the process. You never know what good can happen behind any outcome if you just lash out or give people what they expect which is rude back about your money. Know that everything will be OK. TCU is a great establishment, know where you are lol, but I’m thankful for the resolution and how they handle business and their MEMBERS!

The bank itself is fine but the drive-through area is incredibly slow. Be prepared for at least 20 minutes even if you just want to cash one check.

Came at 11:39am on Saturday. Waited in line for 7 seven minutes, at which point the teller told me it would take 20-25 minutes to open an account and she could make an appointment for me to come another time. Nope. Went across the street to Huntington.

Best Customer oriented bank ever. They take the time to explain things both opening an account and loan services. Lauren at N.Shadeland, Richard and Jana in Fishers, Loan Services are the absolute best at what they do. I'm so glad I switched banks and came to TCU.

I walked inside to do my banking in person. I stood 6 feet away for several minutes. I was never acknowledged or greeted. The woman behind the desk was on the phone, which I realize happens, but she never even looked at me. They were also 2 women sitting at their desks in their offices, with the doors open, and they didn't acknowledge me either. They both saw that I was there. I didn't expect them to help me, but just saying, "She'll be right with you" would have been nice. This is not my normal bank, but I will make it a point not to visit again.

This has to be the most unprofessional financial institution that I deal with! I am so happy that my sole purpose in even visiting this place is that they offer shared branching! Every time I stop here there is an unpleasant experience. My first thought told me to stop at forum instead but unfortunately this place is seconds from my home. So the unfortunate experience that I'm referring to today is that when I pulled up (drive through) at 10:43 a.m my transaction was very simple I was depositing cash. I sent cash along with my ID the clerk verify which account I wanted it deposit it in and he disappear. 10 minutes later I hit the button to call tell her there was no response I waited another 3 minutes hit the button to call tell her no response. I waited a few more minutes and I hit the call teller button at least five times in a row. A different clerk emerged asking how she could help me and I asked her if she would send my identification card as I had already use the app to verify that the money was deposited 10 minutes prior. She disappeared from the screen and she sent out my ID card with no receipt. I hit the call clerk button again there was never a response again. I went ahead and left because I could verify through my app that the money was deposited and there was a line forming behind me. I left that drive-through at 11:01 a.m. and if I could give zero Stars I would

Every time I call the TCU's Direct phone number I get a recording! And teachers the directory the recording doesn't list the name of the people that work there! I don't know their last name!!!! Then I push Zero (0) to get "Someone" to pick up & it Rings & Rings & Rings! Every Bank answers the phone but NOT TCU!

Excellent customer service. Extremely professional, courteous, and knowledgeable staff. Refeshing experience, to say the least. Thank you all for taking such great care of my business needs.

The drive through here must be the worst I have ever experienced. I like TCU, however do not believe they are organized very well and definitely do not run the drive through well. PNC however will have you in and out in less than 30 seconds.

Everyone here is so sweet and helpful! I exchanged my coins, got cash back, and received a new debit card in under 10 minutes