TCU Carmel

Nick and Ty were both great today. I got a new loan through TCU, and needed help with a few things. They took care of everything for me. I really appreciate their help and professionalism.

Staff was very friendly at Grand Opening! However, it has been all bad since then. I tried my new Debit Card at Kroger. . .did not work! It took 7 minutes for different Kroger employees to get the card to work. They said Kroger and Master Card are having a dispute and I will continue to have trouble. Today I tried the card again at Kroger. More trouble and more of my time wasted! Same story. . . dispute between Kroger and Master Card. However, finally someone from the service desk discovered a way to get the card to work. Are you ready for this. . . insert the card (BACKWARDS) and wait 2 seconds: pull out card: insert the card a second time(BACKWARDS) and wait 2 seconds: pull out card: insert the card a third time (BACKWARDS) and wait 2 seconds: pull out card: now slide the card using the strip and push the bottom, right button. It worked!!!!!!!!!!! Although I was tired of this entire snafu, I purchased another item, so I could try this nonsense myself. Yep! It worked!!!!!!!! However, life is too short to follow this routine as the line of customers grows behind me! TCU, what's up with this card?

Hi! This is actually for the new E Carmel Dr location since I am not seeing it on Google yet to add my review. I'm not sure of his name (I believe it was Ty if I remember correctly?), however the gentleman that helped me today 6/6 was fantastic! I came in upset due to a misunderstanding and he was extremely helpful and patient until I was able to understand. I've been to this new location a few times now and it has always been helpful! Please share this with that team, thank you!

Stephanie lay was very helpful. I had an issue with a TCU ATM machine. I was depositing money had an error with my card chip error while in the middle of my money being counted in the Machine and it canceled the transaction without actually depositing the money or giving the money back I spoke with TCU representatives and told me to go to the nearest branch and talk to them about it. luckily I got Stephanie who helped me out the process should’ve took in at least 24 hours to 48 hours for them to just see what just happened. It wasn’t even 4hrs later my money was in my account. I know why she is the manger there because she gets things done and she’s a cutie 😝 thanks so much again for the fast service.

I've been with TCU several years. I've never had a bad experience but I needed to open a new account Friday & I'm not well versed doing things online. Stephanie Lay @ the Carmel location was beyond helpful! I'm not sure if she will see this review but I hope her superior's know that Stephanie is the absolute best & it was a pleasure meeting her! Thank you for taking the time to read my post.

No longer a bank that's willing to work with other credit unions through shared branching.

After a bad experience on Georgetown Rd location, I came here with my concerns, and was told that the way I was treated is not TCU's normal way of treating people. I realized very quickly, That I am very glad to be a new TCU customer, and that I will only do business now at the Carmel TCU location ONLY!!! GREAT JOB GUYS!!!!

Telephone rep Amanda needs a new position or job; telephone customer service skills are not her strength...

I bank with a sister Bank and this location has been well accommodating to me. I appreciate having them near by.

Great people at this location. Always have such personal, warm yet professional service.