TBK Bank W 9th St, Durango

First I dont understand why it says that you are open when you are not that is very confusing and second why is it that I deposit a check that's from this bank my check isnt immediately deposited it takes a few days that makes no sense at all it's a check from you

I'm physically disabled and on a fixed income they called me to let me know that I was overdrawn I said I know I will get a deposit on the 3rd they said no problem we'll take off the overdraft fees. It never happened and now my power is going to be shut off thanks TBK. Definitely closing my account and opening one with a bank that's been around awhile that has a good rating and doesn't screw over people that are physically disabled and retired.

Worst bank in Durango, co. The app sucks. Drive-thru Only open 3 hours on a Saturday and half the time they're not even there

In June, everything was fine. Then they broke the mobile banking app. (No auto click apps are allowed? There AREN'T ANY!) Next, I got around this by using a web browser. Now they broke that, too! They want to send you sms confirmations to log in. No, you don't have my permission to do that. In the span of 2 months, TBK went from being the best banking option in Durango to worse than Wells Fargo.

Absolutely fed up with this bank. I had called them about changing my bank account type and my address several months ago. They changed my bank account type but didn't tell me that it was also going to change my statement preferences from electronic to paper. So, I got charged for paper statements which I didn't even receive because my address hadn't been changed like I had assumed (as I had called previously to change my address as mentioned before - since you can't change it online by yourself). Just ridiculous. I'm done. I'm closing this account and moving to a bank that won't sneak around and keep charging me fees for services I didn't receive or didn't ask for.

I was disappointed when TBK bought First National Bank of Durango, I had wanted to keep my money in the community here but not much I could do about that and I was exceptionally happy with the process and my loan consultant so it is what it is. But I’m ready for another loan now, and feel like I was completely blown off. I want to build a small cabin on my property and they require you to go through a home builder, etc and so on...which in Durango means a minimum of like $300k for 1000 sq ft home, not including permits and all that come with this type of project. I have already proven my payment record with TBK, have excellent credit, and haven’t missed any bill of any kind in over a decade. None of that was even considered though. I was just told that if I didn’t want to go through their specific process of having someone else do work I’m completely capable of doing, then it was a no go. Definitely didn’t feel like the person I spoke with was looking at me as a customer, as an individual. I guess I get to go and find a new bank to partner with now, and can go back to a local place.

Employees all seem to be the same and helpful since the change but calling the corperate "helpline" is worthless. I have an issue with my money I need resolved I shouldn't have to wait a week to talk to someone. Ever since TBK took over all of these branches have gone downhill and customer service has suffered. If I could rate below 1 star I would, stay away from this branch of crooks

If I could give zero stars I would. Literally the worst bank you could imagine. My card shuts off all the time making every day use difficult. Getting someone to answer the phone is near impossible. If you leave a message they don’t call back. Today my card shuts off again, I call, she says my bank account is over drawn. That’s IMPOSSIBLE! Literally there’s no way unless someone cleared me out and bought a damned house. Avoid this bank at all costs.

I wish 0 was an option to rate TBK. AWFUL customer service. Everyone is very rude, cold, and unhelpful. I never had any issues when it was First National Bank, and now I’ve had nothing but issues with TBK. I will be closing my account as soon as possible. I definitely do not recommend this bank.

Do not use this bank for business purposes - they do not know what they are doing nor do they care for their customers. I have never had issues when they were First National. I make daily deposits & in the last two weeks at different branches, I have had two seperate deposits where the checks were not on my deposit slip. When you call to get straightened out, you have to spend much time on the phone to get to a live person. You explain the situation, they put you on hold and then transfer you to another person where you have to start all over. VERY frustrating. The 2nd time it happened, I called and spoke to the manager - Lacy - of the branch tellers, as I'm explaining my situation, they lost power and the phone cut out. She calls me back and just leaves a message saying to call her back. WHAT??? I wanted her to straighten out and get me the corrected deposit slip. I wasn't calling back - she should have called me back. After a couple of days, I tried to call her to get my corrected deposit slip. She wasn't available, and I asked her for her boss. I got a guy named Mark who basically laughed at my frustration in having this happen and having to deal with their awful phone system. He then had his assistant Heather call me back to get the information to straighten this out. Again, a LOT of time on the phone to get something that should have been done correctly to begin with. Heather was very apologetic and said she would mail out immediately. Almost two weeks later, I still didn't have. I had to call HER to receive the corrected deposit slip. She should have followed up to see if I had received if they cared about their customers or someone being so frustrated with THEIR errors. As soon as I am able I will close this account and bank elsewhere. TBK has wrecked First National and it's very evident by their mistakes and lack of caring about correcting them. How do tellers handle deposits and not make the full deposit? What a joke!!!! Bank elsewhere - you'll be glad you did.