TBK Bank Telstar Dr, Colorado Springs

TBK Bank and Mrs. April O'Neil have been wonderful to work with. Mrs. April took the time to explain every detail of my loan application and truly guide me through the process, explaining each document needed and sending me emails with status updates. I could not be more satisfied with the efficiency and professionalism of the customer service experienced with this branch. Highly recommend!

Working with April O’Neil at TBK bank has been one of my greatest experience working with a financial institution. She provides the highest level of customer service, exceeding all expectations. She is great with initiation follow up and follow through, and she is very thorough and what she needs from her customers. April maintains communication through an entire process working along side of her partners in other departments. She always keeps you up-to-date with changes that may be taking place within your transaction. I am very appreciative for her and her help during the hard times of the pandemic, As it has been a challenge for many entrepreneurs and small business owners. Thank you April O’Neal and TBK Bank

As a small business owner during the pandemic, I was in need of a bank that could help me navigate through the PPP loan application process since my credit union was not assisting in anyway. I feel incredibly fortunate to have been directed by another small business owner to April O'Neil, VP of Senior Relationship Management, who showed me a level of promptness, professionalism, kindness, and care that I've so rarely experienced. I had found out late about the last round of PPP opening up and had less than a week to get everything submitted, but April made sure it happened, even assisting me in her off hours and weekends, which I certainly did not expect. She notified me on updates every step of the way and guided me through the loan forgiveness process as well. Thanks to April, the process was smooth sailing and my small business received the financial help I needed during a very uncertain time.

TBK Bank and April O'Neil raise customer service to a whole new level. Walked me through the PPP process, kept me up to date about the the program's protocols, and when it came to the forgiveness stage was once again walking me through the process. Nicely done. A bank deserving of your confidence.

April O'Neil and TBK are a wonderful community bank that makes you feel valued and important. She is great to work with and addresses all you need in a very timely manner and always get to speak with a real person quickly and easily. I highly recommend them!

In early 2020, my financial advisor suggested that I investigate a PPP loan for my small business here in Colorado Springs. He recommended that I contact April O"Neil, the VP Senior Relationship Manager at TBK Bank. What a great recommendation that turned out to be. April guided me successfully through two different applications as well as the subsequent forgiveness phase. April was professional and thorough in all aspects of the process. Her continued communication and follow-up were exemplary. I highly recommend her and the TBK staff for any future banking needs you may have. Mark Merriman, Management Recruiters of Colorado Springs

We received a SBA loan in April from TBK Bank (April O'Neil was our main contact at the bank). They could not have been nicer and more responsive to us. April answered all of our questions, helped us with the loan and kept us updated in the following months. Great service, would use them again!

I was working with my current bank for over 17 years and was trying to get help with the PPP loan process and getting no where for over 2 months. I was referred to April at TBK Bank and she and her team were able to get it done in 1 week and funds dispersed. I was so impressed I opened an account and referred others. Thank you for your personal touch. It means a lot for a small business.

There is the lip service to customer service, and then there is CUSTOMER SERVICE!! April O'Neil at TBK Bank takes personal banking service to a stratospheric level. In the days of most businesses going electronic and eliminating the human touch, TBK Bank has elected to go the opposite way--high touch, personalized service that makes you feel like you matter! I highly recommend April and her team!

April O’Neil with TBK Bank is the best in the business. She is thorough and detailed and her communication with clients is excellent. Her skills reflect beautifully on TBK Bank and I would highly recommend both.