Synovus Bank Distribution Dr, Suwanee

i received a coupon offer back in july, opened an account with Katherine. The first time we went there, it took us an hour for the opening process and she said there was something wrong and couldn’t finish it. She asked us to go back the second day to finish it up, which we did. After 4 months, we still didn’t get our coupon and I called, the banker said Katherine doesn’t work in that location any more. The banker checked my account and said he will talk to his manager and give me a call back. I waited for more than 2 hours and he never called back. I called again and was told that I have to wait till 01/31 or 03/31 to get the bonus. I asked what will the reason be if I have to wait till 03/31? He said he does not know it and the coupon has two payout dates. Very bad experience, if you really don’t care how long your money has to sit in that bank, by all means, open account with them.

Please be aware of “Cristi Brown” who works at this branch. She had someone by the name of Douglas A Brown JR. Fraudulently withdrawal $5,000 from my personal checking account. TERRIBLE BANK!!!

Sydney was amazing 🤩 if I could give a million stars o would but synovus sucks!

Pleasant Customer Service people. But started getting charged customer fees for transfers and overdraft protection that was supposed to come out of our Money Market Account automatically with no fees. I always had this before and was promised when we left Wells Fargo that we would never have any fees whatsoever as we had at Wells Fargo,because we maintain a high Money Market Account. And total Payment mage relationship.

Not impressed with the condescending teller Carisa. Will not use this branch again.